Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: United Electrical Accessories Ltd.

Vacancy: 2

Age: 22 to 28 years

Location: Dhaka

Salary: Tk. 12000 - 15000 (Monthly)

Experience:
∎ 2 to 3 years
∎ The applicants should have experience in the following business area(s):Electronic Equipment/Home Appliances

Published: 25 Mar 2024

Education:
∎ Bachelor/Honors, Masters

Requirements:

Additional Requirements:
∎ Age 22 to 28 years

Responsibilities & Context:
∎ United Electrical Accessories Ltd has started it's operation with a vision of making world class electronic products with unique features with the aim of making available to country wide people at an affordable price to become the leader in its category of business.
∎ Currently, we are actively looking for experienced candidates who are dynamic, career-oriented to join in our team.
∎ Monitoring the field force as per management instruction and ability to work under pressure and collaborating effectively within team.
∎ Communicate with respective concerns (Sales force) & assist them for achieving Target.
∎ Coordinate with customer & Sales force mange complaints properly regarding any service.
∎ Perform audit to ensure company’s guidelines to confirm that sales processes comply with regulatory standards set by authority.
∎ Visit market on a regular basis to identify the areas of problem or opportunities and recommend the plan of action to improve the sales performance.
∎ Supervise and compare ideal procedures with the actual operations performed by the field force at real market condition.
∎ Analyze and evaluate the present market condition to interpret the business environment, objectives and strategies.
∎ Identify “If” and where processes are not working as they should, and come up with potential solution.
∎ Prepare reports, commentaries based on practical market visits and present findings and recommendations on those issues.
∎ Analyzing the market (switch socket, lighting products, fan, pvc tape etc.) trend regarding promotion, offer & engagement based on competitors activity at retail points.
∎ Assessing suspicious damage claim from the distribution chain and physically inspect complain to find out the real scenario.
∎ Ability to handle field force, distributor and other external stakeholders effectively.
∎ Identify customer needs, clarify information and provide solutions.
∎ Must be knowledgeable about Facebook (Social media), email & web chat.
∎ Other duties and assignments as necessary as and when need to perform.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Dhaka

Read Before Apply:

Candidate must have to stay nearby factory.

Candidate must have good command on written and spoken English.            

Tech savvy and process oriented·        

Having good command in MS Office·        

Highly energetic, sound in physically and mentally·      

The quality of team player, motivator, analytics and planning, people and process management is must.

Customer focus and adaptability to different personality types.

Apply Procedure:

Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account

Company Information:
∎ United Electrical Accessories Ltd.
∎ Rayerchor,Ati-1310,Keraniganj,Dhaka

Address::
∎ Rayerchor,Ati-1310,Keraniganj,Dhaka

Application Deadline: 20 Apr 2024

Category: Customer Support/Call Centre