Customer Service Executive (Trainee)

Job Description

Title: Customer Service Executive (Trainee)

Company Name: Kandaree.com

Vacancy: 05

Job Location: Dhaka

Employment Status: Full-time, Part-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Marketing
∎ Skills Required: Customer Service, Excellent communication skill, Internet Browsing, MICROSOFT OFFICE

Job Responsibilities:
∎ Answering customer calls & inquiries
∎ Making calls to customer and keeping a record of their issues
∎ Collect documentation from customers
∎ Explain the customer issues to management to be solved
∎ Keep track of every client's issues and progress
∎ Follow up with management and clients until issues are solved
∎ Making overall service progress report
∎ Making files for each client (Softcopy and Hardcopy)
∎ Appointment-making and follow up
∎ Writing Team meeting minutes & follow up
∎ Maintain visitor's logbook
∎ Follow up on online and social media activities
∎ Apart from customer service work, the employee should have the mindset to do Other types of work, like front-line marketing.
∎ Any other job assigned by the management.

Additional Requirements:
∎ Age 18 to 32 years
∎ Only females are allowed to apply
∎ Excellent Communication skills with customers in appropriate accent.
∎ Good command in Microsoft office specially excels for daily reporting.

Salary:
∎ Tk. 10000 - 12000 (Monthly)
∎ 6 months as probationary period.

Compensation & Other Benefits:
∎ T/A, Mobile bill, Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Excellent working environment.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 30 Nov 2022

Company Information:
∎ 5 Nov 2022
∎ Kandaree.com
∎ Address : 10/3, Sonargaon Imtiaz Tower (5th Floor), Free School Street, Kathalbagan, Kawran Bazar Circle, Dhaka-1205
∎ Web : www.kandaree.com
∎ Business : We are going to start our journey on eCommerce base platform on world tourism.

Category: Customer Support/Call Centre

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