Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Tamralipi Publication

Vacancy: Not specific

Job Location: Dhaka (Paltan)

Employment Status: Full-time

Educational Requirements:
∎ HSC, A Level, Bachelor degree in any discipline
∎ Skills Required: Customer Service

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Customer Service, MS Access, Social Media Management
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Manage online customer queries regarding assigned products.
∎ Complete order by recording names & addresses.
∎ Need to handle incoming calls.
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Collect customer feedback by calling them.
∎ Prepare reports as per requirement.
∎ Other works assigned by the management.

Additional Requirements:
∎ Age 20 to 35 years
∎ Only females are allowed to apply
∎ Excellent Communication skill to interact with customers and demonstrate good listening skills
∎ Self motivated and Willing to work for longer period and any time in the day
∎ Confident to take challenge and fulfill target
∎ Flexibility to work till late
∎ Must have Good communication skill in Bangla and English with proper accent
∎ Good computer skill is required with good typing skill
∎ Good reading and writing skill in both Bangla and English
∎ Applicants have to be Smart, energetic and active
∎ Must be smart enough to handle any difficult situation that may rise during maintaining a team
∎ Knowledge about social media maintenance would be appreciable

Salary: Tk. 15000 - 20000 (Monthly)

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 20 Sep 2021

Company Information:
∎ 21 Aug 2021
∎ Tamralipi Publication
∎ Address : 38/4, Banglabazar, Dhaka
∎ Web : www.tamralipi.com

Category: Customer Support/Call Centre

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