Customer Service Executive
Job Description
Title: Customer Service Executive
Company Name: Talent Centric Limited
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Marketing from a reputed university.
Experience Requirements:
∎ At most 1 year(s)
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Manage large amounts of incoming phone calls
∎ Generate sales leads
∎ Identify and assess customers' needs to achieve satisfaction
∎ Build sustainable relationships and trust with customer accounts through open and interactive communication
∎ Provide accurate, valid and complete information by using the right methods/tools
∎ Meet personal/customer service team sales targets and call handling quotas
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
∎ Keep records of customer interactions, process customer accounts and file documents
∎ Follow communication procedures, guidelines and policies
∎ Take the extra mile to engage customers
Additional Requirements:
∎ Both males and females are allowed to apply
∎ Strong phone contact handling skills and active listening
∎ Customer orientation and ability to adapt/respond to different types of characters
∎ Excellent communication and presentation skills
∎ Ability to multitask, prioritize, and manage time effectively
Salary:
∎ Tk. 15000 (Monthly)
∎ Working Days: 5 days including alternate Saturdays
Working hours: 8 hours
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Apr 2022
Company Information:
∎ 27 Mar 2022
∎ Talent Centric Limited
∎ Address : House # 5, Road # 6A, Block-J, Paragoti Sharani, Baridhara
∎ Web : www.tcentric.com
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 20th Apr 2022
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