Customer Service Executive
Job Description
Title: Customer Service Executive
Company Name: Talent Centric Limited
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Marketing from a reputed university.
Job Context:
∎ Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. A customer service executive is charged with establishing customer service guidelines within an organization. This individual will be responsible for corresponding with inbound and outbound calls.
∎ Job Location: Baridhara, Block - J, Dhaka
Job Responsibilities:
∎ Manage large amounts of incoming phone calls
∎ Generate sales leads
∎ Identify and assess customers' needs to achieve satisfaction
∎ Build sustainable relationships and trust with customer accounts through open and interactive communication
∎ Provide accurate, valid and complete information by using the right methods/tools
∎ Meet personal/customer service team sales targets and call handling quotas
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
∎ Keep records of customer interactions, process customer accounts and file documents
∎ Follow communication procedures, guidelines and policies
∎ Take the extra mile to engage customers
Additional Requirements:
∎ Experience Requirements:
∎ Fresh Graduates are encouraged to apply
∎ Additional Requirements (Knowledge, Skills & Abilities):
∎ Strong phone contact handling skills and active listening
∎ Customer orientation and ability to adapt/respond to different types of characters
∎ Excellent communication and presentation skills
∎ Ability to multitask, prioritize, and manage time effectively
Salary: Tk. 13000 - 25000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus
∎ Festival Bonus: 2
∎ Work Days: 5 days a week including alternate Saturdays
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 9 Jul 2022
Company Information:
∎ 12 Jun 2022
∎ Talent Centric Limited
∎ Address : House # 5, Road # 6A, Block-J, Paragoti Sharani, Baridhara
∎ Web : www.tcentric.com
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 9th Jul 2022
More jobs of Talent Centric Limited
Sourcing Field Executive
Content Creator
Graphic Designer
Associate/Senior Associate, Talent Acquisition
Business Development Executive
Business Development Trainee
Staffing Recruitment Specialist | Global Business Development Specialist
International Business Development Specialist
Global Business Development Specialist
Customer Service Executive
Creative Event Planner
Business Development Specialist
Bengali Content Writer
Creative Content Writer
Student Counsellor
Student Counselor
Senior Web Developer
HR Trainee
Digital Marketing Executive
Content Writer
Head of Operations
Customer Service Executive
Digital Marketer
Web Development Expert
Business Development Manager
Business Development Executive
Country Manager - Operations
Regional Head
City Manager - Operations
Unit Manager - Operations
Supervisor, Operations
Sr. Officer, Operations
Officer, Operations
Customer Service Executive
Field Operation Manager
HR Executive
Procurement Executive
HR Manager (Factory)
Planning Manager
Operations Manager
Account Director
Marketing Manager
Full-Stack Developer - Ecommerce
Commercial Manager
Business Development Manager
Recruitment Executive
Business Development Executive
Web Development Expert
Accounts Executive
Similar Jobs
Call Center Manager (For UK Customer)
Customer Service Officer
TELEMARKETING REPRESENTATIVE
Customer Care Executive (Female)
Crewing Executive
Executive - Telemarketing
Agent - Prescription Reader
Call Center Agent (Night Shift) - English
Executive, Customer Service
Customer Service Officer
Peer Leader
Executive( Customer Care Service)
Officer, CIC
Female Counsellor
Patient Relationship Officer (For Rajshahi)
Project Coordinator for Telemarketing [International Campaign]
Customer Support cum Live Presenter
কাস্টমার কেয়ার এক্সিকিউটিভ (ফিমেল)
Officer-Customer Service
Tele Sales Executive
Executive (Customer Support and Transcription)
Customer Support Executive
Office Executive - Night Shift
Customer Relationship Officer
Customer Support and Sales Executive
Executive (Female)
Customer Relation Executive (Female)
Manager- Ocean Freight
Call Center Agent
Customer Relationship Executive
Team Leader, Customer Care
Call Center Representative- Tele Sales
Jr. Executive/ Executive - Call Center
Travel Counselor - Sales Executive (Night Shift)
Executive/Sr. Executive (Customer Service, Export)
Contact Center Agent
Executive, Customer Relationship Management (Tech Sales)
Aftersales, Executive
Customer Relation Manager
Scribe
Facebook Group