Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Syntech Solution Limited

Vacancy: 2

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Customer relationship, Customer Support, Handling customer queries

Experience Requirements:
∎ At most 2 year(s)
∎ The applicants should have experience in the following area(s): Customer Service, Customer Service Management
∎ The applicants should have experience in the following business area(s): Software Company

Job Responsibilities:
∎ Respond to customer service issues in a timely manner.
∎ Making Phone Call for Bill Collection.
∎ Provide Customer Support over phone and Email.
∎ Managing incoming calls and customer service inquiries.
∎ Handle customer complaints, provide appropriate, solutions and alternative within the time limit; follow up to ensure resolution.
∎ Dealing with clients and collect customer information by answering telephone calls; interviewing clients; verifying information to provide highest quality of service to the customers over the phone.
∎ Promptly responding to client's queries efficiently & effectively.
∎ Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
∎ To handle customers in a professional manner.
∎ Identifying and assessing customers' needs to achieve satisfaction.
∎ Provide accurate, valid and complete information by using the right methods / tools.

Additional Requirements:
∎ Age at least 18 years
∎ Only females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Provident fund
∎ Festival Bonus: 2
∎ Excellent working environment
∎ 15 Days Sick and Casual Leave
∎ Competitive pay structure

Application Deadline: 28 Feb 2021

Company Information:
∎ 17 Feb 2021
∎ Syntech Solution Limited
∎ Address : House:45, Road:20, Mohakhali D.O.H.S,Dhaka 1212.
∎ Web : www.syntechbd.com
∎ Business : SYNTECH SOLUTION LTD is a software engineering and consultancy firm focused on software development & providing services to a diverse customers. As Syntech is a BASIS Enlisted & ISO 9001:2008 Certified Company, Always trying to provide best service to Local and International Clients.

Category: Customer Support/Call Centre