Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Solution IT

Vacancy: 12

Job Location: Dhaka (Jatrabari)

Employment Status: Full-time

Educational Requirements:
∎ HSC, Bachelor degree in any discipline
∎ Skills Required: Computer skill

Experience Requirements:
∎ At most 1 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Managing a team of representatives offering customer support.
∎ Overseeing the customer service process.
∎ Resolving customer complaints brought to your attention.
∎ Creating policies and procedures.
∎ Planning the training and standardization of service delivery.
∎ Selecting and hiring new staff.
∎ Monitoring the work of individual representatives and of the team.
∎ Conducting quality assurance surveys with customers and providing feedback to the staff.
∎ Possessing excellent product knowledge to enhance customer support.
∎ Maintaining a pleasant working environment for your team.

Additional Requirements:
∎ Age 18 to 25 years
∎ Both males and females are allowed to apply

Salary:
∎ Negotiable
∎ As per company policy

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 3 May 2022

Company Information:
∎ 4 Apr 2022
∎ Solution IT
∎ Address : Sohid faruk road, Jatrabari, Dhaka.

Category: Customer Support/Call Centre

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