Job Description
Title: Customer Service Executive / Social Media Moderator
Company Name: SEOR Bangladesh
Vacancy: 5
Job Location: Dhaka (DOHS Mirpur)
Employment Status: Full-time
Educational Requirements:
∎ HSC
Experience Requirements:
∎ At least 1 year(s)
Job Context:
∎ We are looking for a Customer Service Executive having good verbal communication skills. Receive Phone calls, Client handle & ability to solve problem.
∎ 6 days in a week
∎ Working Hours: 11.00 am- 8.00 pm
Job Responsibilities:
∎ Communicate with customers via phone.
∎ Response to all customer queries on social media platform (Inbox/comments)
∎ Managing large amounts of inbound and outbound calls in a timely manner.
∎ Ensure customer satisfaction, providing appropriate solution and alternatives within the stipulated time and follow up to ensure resolution.
∎ Identifying customers' needs, clarify information, research every issue and providing solutions.
∎ Report back data of whole day work to admin on different platforms (Google Sheet, Doc, etc.)
∎ Typing speed (Both Bangla and English) should be fast and sound.
∎ Understand all the situations and take responsibility, stress tolerance, discipline, desire to work and gain new knowledge, politeness, ability to work with large volumes of information, and multitasking.
Additional Requirements:
∎ Age 18 to 30 years
∎ Both males and females are allowed to apply
Salary:
∎ Negotiable
∎ Based on experience.
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 18 Jan 2024
Company Information:
∎ 19 Dec 2023
∎ SEOR Bangladesh
Category: Customer Support/Call Centre
: Interested candidates are requested to mail their CV to [email protected] with a subject line of "Social Media Moderator".
