Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Shader Bazar

Vacancy: 03

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Educational Qualifications will be compromised if there is good work skills.

Experience Requirements:
∎ 2 to 3 year(s)

Job Context:
∎ Shader bazar is an offline and online based grocery shop. We are looking for an Experienced & Efficient Customer Service Executive to ensure sales and after sales service to our valued customers. Please do not apply if you don`t have any experiences in a similar position
∎ Job Location : Dhaka ( Mohakhali DOHS, Badda)
∎ Work at office and Field

Job Responsibilities:
∎ Communicate with customers in an informative manner, in keeping with the brand's voice and tone
∎ Proficient in Microsoft Office Suite
∎ Knowledge of customer service practices.
∎ Always knowledge in stock
∎ Identify customers' needs, clarify information and provide solutions or alternatives.
∎ Quick response to customer inquiries and requests.
∎ Generate sales leads.
∎ Assist with placement of orders, delivers, refunds, or exchanges
∎ Manage large volume calls in a timely manner.
∎ Prepare & submit a daily reports on incoming and outgoing call
∎ Submit Customer feedback report to the management monthly basis.

Additional Requirements:
∎ Age 22 to 30 years
∎ Both males and females are allowed to apply
∎ 2 - 3 year(s) of relevant work experience in Customer support will get preference.
∎ The applicants should have experience in the following business area(s): Khaas food, Chaldal or any kind of grocery shop.
∎ The applicants should have experience in the following business area(s): Call Center, E-commerce, Telesales.
∎ Good organizational skills.
∎ Ability to handle consumers with patience and politeness.
∎

Salary:
∎ Per month (12000-20000/-). Salary Review: Yearly As per the company policy

Compensation & Other Benefits:
∎ As per the company policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 16 Sep 2022

Company Information:
∎ 17 Aug 2022
∎ Shader Bazar

Category: Customer Support/Call Centre

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