Job Description
Title: Customer Service Executive
Company Name: Roza Fragrance
Vacancy: 01
Job Location: Dhaka (Keraniganj)
Employment Status: Full-time
Educational Requirements:
∎ Honors / BBA (Completed or On-going)
Job Context:
∎ We are looking for a dynamic young Office assistant who can handle customers with good presentation and communication skills. Candidates must be able to work in excel (basic).
∎ Need someone who lives in Keraniganj / old Dhaka area or close to Keraniganj Chunkutia area for an easier commute to our office.
Job Responsibilities:
∎ Manage large amounts of incoming phone calls.
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
∎ Build sustainable relationships and trust with customers through interactive communication.
∎ Keep records of customer interactions, process customer accounts, and file documents.
∎ Identify and assess customers' needs to achieve satisfaction.
∎ Must maintain good relationships with all employees.
∎ Communicate with Pathao riders and deal with customers regarding parcel issues.
∎ Preparing order sheet in excel and print
∎ Manage all matters pertaining to reception/office appearance and utilities.
Additional Requirements:
∎ Age at least 22 years
∎ Must be nice, polite, humble, and cheerful.
∎ Should have proficiency in MS Office applications.
∎ Should have strong, excellent communication skills in Bengali & English, both written and oral.
Salary: Tk. 14000 (Monthly)
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 9 Dec 2023
Company Information:
∎ 12 Nov 2023
∎ Roza Fragrance
∎ Address : Mahtab sabar factory road, chunkutia, keraniganj
∎ Business : Roza fragrance imports and sells premium perfumes both online and offline.
Category: Customer Support/Call Centre
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