Job Description
Title: Customer Service Executive
Company Name: Reputed Logistics & Shipping Company
Vacancy: 2
Age: 22 to 35 years
Location: Dhaka (GULSHAN 2)
Salary: Negotiable
Experience:
∎ At most 3 years
∎ The applicants should have experience in the following business area(s):Logistic/Courier/Air Express Companies, Call Center, Logistics Startup
Published: 24 Aug 2024
Education:
∎ Bachelor/Honors
∎ North South University,Independent University, Bangladesh,East West University,BRAC University,American International University Bangladesh students will get preference
Requirements:
Additional Requirements:
∎ Age 22 to 35 years
Responsibilities & Context:
∎ Respond promptly to customer inquiries, order requests, and product-related questions on Phone, Facebook Messenger and WhatsApp
∎ Provide exceptional customer service by delivering friendly and helpful responses
∎ Process orders accurately, following company policies
∎ Assist in preparing, verifying, and processing cargo documentation, including Air Waybills (AWBs), Cargo Manifest, and Customs declarations
∎ Provide administrative support for cargo operations, including tracking shipments, handling cargo inquiries, and coordinating with various departments to ensure timely processing
∎ Addresses customer queries and concerns regarding cargo shipments, providing accurate information and promptly resolving issues to maintain high customer satisfaction levels
∎ Maintain accurate records of cargo operations, perform data entry tasks, and generate reports as required to support operational efficiency and compliance
∎ Ensure that all cargo handling procedures comply with relevant regulations, safety standards, and company policies
∎ Collaborate with ground handling agents, freight forwarders, and other stakeholders to ensure smooth cargo movement and address any operational issues that may arise
∎ Assist in troubleshooting and resolving any operational issues or discrepancies related to cargo handling and documentation
∎ Participate in ongoing training programs to stay updated with industry practices, regulations, and technological advancements
∎ Utilize product knowledge to provide accurate information and recommendations
∎ Multitask by managing multiple conversations simultaneously
∎ Generate new leads, and convert these leads into sales
∎ Others as per management decisions
∎ Respond promptly to customer inquiries, order requests, and product-related questions on Phone, Facebook Messenger and WhatsApp
∎ Provide exceptional customer service by delivering friendly and helpful responses
∎ Process orders accurately, following company policies
∎ Assist in preparing, verifying, and processing cargo documentation, including Air Waybills (AWBs), Cargo Manifest, and Customs declarations
∎ Provide administrative support for cargo operations, including tracking shipments, handling cargo inquiries, and coordinating with various departments to ensure timely processing
∎ Addresses customer queries and concerns regarding cargo shipments, providing accurate information and promptly resolving issues to maintain high customer satisfaction levels
∎ Maintain accurate records of cargo operations, perform data entry tasks, and generate reports as required to support operational efficiency and compliance
∎ Ensure that all cargo handling procedures comply with relevant regulations, safety standards, and company policies
∎ Collaborate with ground handling agents, freight forwarders, and other stakeholders to ensure smooth cargo movement and address any operational issues that may arise
∎ Assist in troubleshooting and resolving any operational issues or discrepancies related to cargo handling and documentation
∎ Participate in ongoing training programs to stay updated with industry practices, regulations, and technological advancements
∎ Utilize product knowledge to provide accurate information and recommendations
∎ Multitask by managing multiple conversations simultaneously
∎ Generate new leads, and convert these leads into sales
∎ Others as per management decisions
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (GULSHAN 2)
Company Information:
∎ Reputed Logistics & Shipping Company
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 15 Sep 2024
Category: Customer Support/Call Centre
