Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Prayas Group

Vacancy: 05

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Graduate in any discipline with Basic computer knowledge in Microsoft Office (Word, Excel)
∎ Educational qualification is relaxed for experienced persons.

Experience Requirements:
∎ At least 1 year(s)

Job Responsibilities:
∎ Answering incoming calls from customers and ensure instant customer satisfaction on query.
∎ Responsible for making outbound and follow-up calls.
∎ Taking product orders from customers.
∎ Respond to customer inquiries regarding product quality, complaints and feedback.
∎ Resolve customer complaints via phone, email or social media.
∎ Maintaining high standard of call quality as per the requirement of the organization.
∎ Conducting quality assurance surveys with customers and providing feedback to the staff.
∎ Possessing excellent product knowledge to enhance customer support.
∎ Maintaining a pleasant working environment for your team.

Additional Requirements:
∎ Age 20 to 30 years
∎ Only females are allowed to apply
∎ The applicants should have experience in the following area(s):
∎ Customer Support through Phone, Tele Marketing, Call Center Supervision
∎ Experience working in Call Center will be an added advantage.
∎ Have to be mentally strong as well as confident for performing this Job.
∎ Candidates having frequent job switching tendency need not to apply.

Salary:
∎ Tk. 15000 - 18000 (Monthly)
∎ (Salary+Lunch)

Compensation & Other Benefits:
∎ Mobile bill
∎ Two festival bonus
∎ Leave Policy.
∎ Provident fund
∎ Unlimited growth - we are growing and want you to come with us!

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Jun 2022

Company Information:
∎ 24 May 2022
∎ Prayas Group
∎ Address : House#52/1 (2nd Floor), Road#3A, Zigatola, Dhanmondi, Dhaka-1209
∎ Web : www.prayasbd.com
∎ Business : The industries under this conglomerate include food & beverage, apparel, leather goods, print media etc.
We are here to support our nation through our service and commitment of aiming to be country`s best growing group.

Category: Customer Support/Call Centre