Customer Service Executive (Night Shift)
Job Description
Title: Customer Service Executive (Night Shift)
Company Name: M/S Mitali International
Vacancy: 44
Job Location: Dhaka (Uttara)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline, A Level, O Level
∎ Applicants must have the ability to communicate fluently in the native language of the population they'll be serving.
∎ Applicants must also have the ability to effectively use a computer, with proficiency in word processing and data entry being a plus.
∎ Applicants should be able to multitask efficiently, be goal-oriented and attentive to detail, and enjoy working as part of a team.
∎ Skills Required: Telemarketing
Experience Requirements:
∎ 1 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Customer Care
∎ The applicants should have experience in the following business area(s):
Call Center
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Associate's main job function is to provide excellent customer service by giving appropriate and accurate responses to customer queries and to handle/resolve customer issues while meeting quality, productivity and schedule adherence performance standards.
∎ Key Support activities to be performed include .
∎ Collaborate, follow up, escalate and track progress with various internal teams for faster resolution of order issues
∎ Handle inbound and outbound calls to support internal partners and customers
∎ The team will collaborate with the Service Delivery organization to assess tasks for new products and determine the appropriate work group.
∎ Provide volume, handle time and staffing assumptions associated with the tasks or products.
Additional Requirements:
∎ Age 21 to 30 years
∎ Both males and females are allowed to apply
∎ Willing to work at Night Shift to match business hours in US
Salary: Tk. 70 - 120 (Hourly)
Compensation & Other Benefits:
∎ Performance bonus, Weekly 2 holidays
∎ Salary Review: Half Yearly
∎ Festival Bonus: 1
Application Deadline: March 13, 2020
Company Information:
∎ M/S Mitali International
∎ Address : Sector#10, Road#13 Ranabola Ave, House#37, 5th Floor ,Uttara Model Town, Dhaka-1230. Bangladesh,
∎ Web : www.mitaliint.info , http://www.feximco.com
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 13th Mar 2020
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