Customer Service Executive
Job Description
Title: Customer Service Executive
Company Name: Mehedi Chemistry Academy
Vacancy: 03
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ HSC, Diploma in Engineering, Bachelor degree in any discipline
∎ Graduation from any UGC approved reputed university. BBA/MBA will be preferred. Individuals from other backgrounds having relevant track record in the relevant industry can also apply.
∎ Preferred Professional Certification: Customer Service Executive
∎ Training/Trade Course: Customer Service Executive,call Center
∎ Skills Required: Computer skill, Customer Relationship Management, Good communication skills, IT Support Service, MICROSOFT OFFICE
Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service Executive
∎ The applicants should have experience in the following business area(s):
Coaching Center
∎ Freshers are also encouraged to apply.
Job Context:
∎ Weekly 6 days (9:00 AM to 8:00 PM)
∎ Mehedi Chemistry Academy is a reputed coaching center/shadow education organization based in Dhaka assisting students from different classes via academic and university admission coaching support since 2014. As per the EdTech and shadow education industry landscape is drastically changing, the organization has decided to undergo 360-degree digital transformation and enhanced online & offline service efforts rather than traditional service which will result in best experience for their existing and potential students.
∎ To undergo with this process the organization would be needing a dynamic fulltime resource to drive the enhanced customer service experience of the organization and generate best results.
Job Responsibilities:
∎ Attending Incoming Calls Regularly, Performing Cold Calls If Required.
∎ Professionally Deal With Students And Parents Via Addressing Their Queries And Needs Through All The Available Mediums, Providing Essential Solutions To Ensure Their Satisfaction.
∎ Addressing Queries From Social Media If Required.
∎ Proactively Taking Part In The Policy Making In Service Delivery.
∎ Conducting & Providing Feedback On All Surveys Ordered By The Management.
∎ Invigilation/Duties For An Exam Room.
∎ Any other Ad-Hoc Responsibilities Assigned By The Administration.
Additional Requirements:
∎ Age 18 to 32 years
∎ Only males are allowed to apply
∎ 1-2 Years Of Relevant Customer Service Experience In The Ecommerce, Ed-Techs, Corporate Training Based-Organization, Or Relevant Service-Driven Organization.
∎ Excellent Interpersonal, Written, And Oral Communication Skills.
∎ Sound Knowledge In Operating MS Office And G-Suite Tools.
∎ Proactive, Target-Driven, Team Player, Organized Individual.
Salary:
∎ Tk. 12000 - 15000 (Monthly)
∎ Monthly Lunch Bill
Mobile Bill 200tk & Daily Office Snacks provide )
Yearly Salary Review & Two Festival Bonus.
(After Working 6 Months)
Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Performance Bonus, Yearly Salary review
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 11 Feb 2023
Company Information:
∎ 12 Jan 2023
∎ Mehedi Chemistry Academy
Category: Customer Support/Call Centre
: Please send your updated CV with cover letter in this address [email protected] or Apply online mentioning "Application for the position of Customer Service Executive" in subject line. "Kindly do not apply if you don't have any experience in Customer Service Function.
Source: bdjobs.com
Deadline Expired on 11th Feb 2023
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