Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Lunettes Eyewear

Vacancy: 1

Age: 20 to 30 years

Location: Dhaka (Nikunja)

Salary: Tk. 15000 - 17000 (Monthly)

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):E-commerce, F-commerce
∎ Freshers are also encouraged to apply.

Published: 10 Feb 2025

Requirements:

Additional Requirements:
∎ Age 20 to 30 years
∎ Proven experience in a customer service role.
∎ Excellent communication skills, both verbal and written.
∎ Strong problem-solving abilities and a customer-focused mindset.
∎ Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
∎ Proficiency in using messenger platforms, email, and CRM software.
∎ A positive attitude and a willingness to learn.

Responsibilities & Context:
∎ Calling customers to confirm their orders.
∎ Providing customer support via messenger platforms and email.
∎ Handling customer inquiries and resolving their issues in a timely and efficient manner.
∎ Maintaining accurate records of customer interactions and transactions.
∎ Communicating with customers to provide information about products/services.
∎ Following up with customers to ensure their satisfaction.
∎ Collaborating with team members to improve customer service practices.
∎ We are seeking a motivated and enthusiastic Customer Service Executive to join our team. The ideal candidate will be responsible for:
∎ Primary Responsibilities:
∎ Key Duties:
∎
∎

Compensation & Other Benefits:
∎ Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Dhaka (Nikunja)

Company Information:
∎ Lunettes Eyewear

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 28 Feb 2025

Category: Customer Support/Call Centre