Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: KM express & Logistics

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Job Responsibilities:
∎ Answering incoming calls from customers and ensuring instant customer satisfaction
∎ Respond to customer inquiries
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same
∎ Troubleshoot/ helping to resolve customer service problems
∎ Provide general information
∎ Maintaining a high standard of call quality as per the requirement of the organization.

Additional Requirements:
∎ Age 18 to 25 years
∎ Only females are allowed to apply

Salary:
∎ Tk. 15000 - 20000 (Monthly)
∎ Attractive Commission and Benefits are available.

Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
∎ Age 18 to 25
∎ Day to day planning and report management ability.
∎ Experienced one will be highly appreciated.
∎ Fresher's are also encouraged to apply.
∎ Must be smart enough to handle any difficult situation that may rise during maintaining teams.
∎ Should have good convincing skill and excellent sales skill.
∎ Should be able to maintain client database.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 17 Jun 2023

Company Information:
∎ 18 May 2023
∎ KM express & Logistics
∎ Address : Ahmed Plaza, Floor-5 (Lift-4), House # 06, Rd # 02, Jashimuddin Ave, Uttara-3, Dhaka-1230
∎ Web : https://kmexpress.com.bd/
∎ Business : KM Express and Logistics Ltd. is one of the fastest, secured, inexpensive cargo & logistic service providers.

Category: Customer Support/Call Centre

: Only females are allowed to apply

Interested By University

University Percentage (%)
National University 10.46%
Daffodil International University 2.43%
Eden Mohila College 2.43%
University of Dhaka 1.95%
Sonargaon University 1.70%
Uttara University 1.70%
Southeast University 1.70%
Jahangirnagar University 1.46%
Tejgaon College 1.46%
Northern University Bangladesh 1.46%

Interested By Age Range

Age Range Percentage (%)
20-30 78.83%
31-35 16.30%
36-40 1.95%
40+ 0.73%

Interested By Salary Range

Salary Range Percentage (%)
0-20K 98.77%
20K-30K 1.23%

Interested By Experience Range

Experience Range Percentage (%)
0 years (Freshers) 37.71%
0.1 - 1 years 14.84%
1.1 - 3 years 22.63%
3.1 - 5 years 13.63%
5+ years 11.19%