Customer Service Executive For an Ecommerce Platform

Job Description

Title: Customer Service Executive For an Ecommerce Platform

Company Name: Dhroobo Consortium Limited

Vacancy: 10

Job Location: Dhaka (Adabor)

Employment Status: Full-time

Educational Requirements:
∎ HSC, Diploma in Engineering, Bachelor degree in any discipline
∎ Skills Required: Microsoft Office Applications, Strong communication skills , typing skill in English and Bangla

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Call Center Management, Call Centre Supervision/ Management, Customer Service, Excellent customer service skills, Telemarketing
∎ The applicants should have experience in the following business area(s): E-commerce, Call Center

Job Responsibilities:
∎ Facebook and Social Media Support: Respond promptly and effectively to customer inquiries and order-related concerns received through Facebook and other social media channels. Demonstrate professionalism, empathy, and excellent communication skills while addressing customer issues and resolving them in a timely manner.
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∎ Order Processing and Tracking: Assist customers with placing orders, verifying order details, and providing accurate information about order status and shipment tracking. Collaborate with internal teams to ensure smooth order fulfillment and timely delivery.
∎ Product Knowledge and Expertise: Develop a comprehensive understanding of the products offered by Dhroobo Consortium Limited. Stay up-to-date with product features, pricing, promotions, and any updates or changes. Provide customers with detailed product information, assist with product selection, and offer recommendations as needed.
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∎ Troubleshooting and Issue Resolution: Troubleshoot and resolve customer issues related to order discrepancies, product defects, shipping delays, or any other concerns. Coordinate with relevant teams, such as logistics or quality assurance, to ensure prompt resolution and customer satisfaction.
∎ Customer Engagement and Retention: Engage proactively with customers, build strong relationships, and foster customer loyalty. Continuously strive to exceed customer expectations by providing personalized assistance, addressing feedback, and offering solutions to enhance the overall shopping experience.
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∎ Data Management and Reporting: Maintain accurate and detailed records of customer interactions, inquiries, and resolutions using the company's CRM system. Provide regular reports on customer feedback, trends, and recurring issues to help drive improvements in our products and services.

Additional Requirements:
∎ Age 20 to 30 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Performance bonus, Over time allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 6 Sep 2023

Company Information:
∎ 8 Aug 2023
∎ Dhroobo Consortium Limited
∎ Address : 16/9A, Block # F, Ring Road, Mohammadpur, Dhaka -1207
∎ Web : dhroobo.com

Category: Customer Support/Call Centre

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