Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: DS Trading International

Vacancy: 02

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ HSC

Job Responsibilities:
∎ Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
∎ Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
∎ Update customer information in the customer service database during and after each call
∎ Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
∎ Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
∎ Ability to remain professional and courteous with customers at all times
∎ Excellent verbal and written communication skills in Bangla & English
∎ Ability to work under pressure
∎ Receiving genuine enquiry & follow up with distribution dept to deliver product & followup with customer for after sales service

Additional Requirements:
∎ Age 18 to 35 years
∎ Only females are allowed to apply
∎ polite

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Performance bonus
∎ Festival Bonus: 1

Application Deadline: March 25, 2020

Company Information:
∎ DS Trading International
∎ Address : : Room-402, 3rd Floor, 83/B, Siddeshwary Circular Road, Mouchak Tower, Malibag Bus Stand. Dhaka 1217.

Category: Customer Support/Call Centre