Customer Service Agent / Representative
Job Description
Title: Customer Service Agent / Representative
Company Name: United Pharma Healthcare Limited
Vacancy: Not specific
Job Location: Dhaka (Mohammadpur)
Employment Status: Contractual
Educational Requirements:
∎ Undergraduate, Postgraduate, or enrolled students
Job Context:
∎ Office Hour(s):
∎ Morning Shift: 8am to 2pm
∎ Evening Shift: 2pm to 8pm
Job Responsibilities:
∎ Attend all the orders, accept, process, complete/cancel/return orders.
∎ Answer calls professionally to provide information about products and services, obtain feedbacks regarding services and returned orders.
∎ Keep records of customer interactions and transactions, recording inquiries, complaints, comments, and feedbacks as well as actions taken in detail.
∎ Proactive regarding push selling ideology.
∎ Liaison with Supply Chain Management (SCM) Team to ensure stock of products availability.
∎ Follow up to ensure that appropriate actions were taken on customers' requests.
∎ Invoice Preparation, Cash and Returned Order/Product Management.
∎ Daily Sales Report to the supervisor as per given format.
Additional Requirements:
∎ Sound computer knowledge and online apps operation skills.
∎ Good communications skills in English.
∎ Ability to listen with patience and active problem-solving skills.
∎ Good interpersonal skills.
∎ Ability to work under stress and handle pressure.
∎ Knowledge of Pharmaceutical Products will be considered as an additional competency.
Application Deadline: May 19, 2020
Company Information:
∎ United Pharma & Healthcare Limited
∎ Address : Gulshan Centre Point (10TH Floor), House # 23-26, Road # 90, Gulshan-2, Dhaka-1212
∎ Web : http://www.united.com.bd/
∎ Business : United Pharma & Healthcare Limited (UPHL) is a sister concern of UNITED GROUP. UPHL aspire to set extraordinary healthcare service by establishing and operating state-of-art retail pharmacy to reach authentic medicine and international standard healthcare items to the consumer.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 19th May 2020
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