Customer Service Agent

Job Description

Title: Customer Service Agent

Company Name: Nextgen Systems And Solution

Vacancy: Not specific

Job Location: Dhaka (Dhanmondi)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: IELTS

Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following business area(s): Immigration & Education Consultancy Service

Job Context:
∎ Full time job for Customer Service Agent
∎ Graduation in any discipline from any reputed university.
∎ Bachelors/Honors running students who can manage office hours may apply.
∎ Experience in Customer Service & Call Center will get preference.
∎ Fresher also encouraged to apply.
∎ Strong communication skills both in English & Bengali.
∎ Should have the mindset to work on roster basis.
∎ Should have computer knowledge in MS Office.
∎ Should have habit to work under pressure.
∎ Skills Required: Customer Service, Good communication skills,

Job Responsibilities:
∎ Major Responsibilities:
∎ Provide quality service to the customers over Live Chat.
∎ Capture customer insights and escalate issues to other internal departments.
∎ Maintain targeted KPI on a regular basis.
∎ Maintain high standard of service quality as per the requirement of the organization.

Additional Requirements:
∎ Age at most 30 years
∎ Only females are allowed to apply

Salary: Tk. 15000 - 20000 (Monthly)

Compensation & Other Benefits:
∎ Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 5 Sep 2022

Company Information:
∎ 27 Aug 2022
∎ Nextgen Systems And Solution
∎ Address : 218/C , Leve 1-3, New elephant Road, Dhanmondi, Dhaka-1205
∎ Web : www.nss.com.bd

Category: Customer Support/Call Centre

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