Customer Service Agent (Inbound/Outbound)
Job Description
Title: Customer Service Agent (Inbound/Outbound)
Company Name: Daraz Bangladesh Limited
Vacancy: 90
Job Location: Dhaka (Dhanmondi)
Employment Status: Contractual
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Fluent in English (speaking, Strong communication skills
Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Customer Service
∎ Freshers are also encouraged to apply.
Job Context:
∎ Candidates should have the mind to work in shifting basis.
∎ 6 days a week & 9 Hours shift.
Job Responsibilities:
∎ Answering incoming calls from customers and ensure instant customer satisfaction on product query.
∎ Responsible for making outbound and follow-up calls.
∎ Respond to customer inquiries regarding product quality, complaints and feedbacks.
∎ Receiving customer complaints and input those in the system for necessary measures.
∎ Maintaining high standard of call quality as per the requirement of the organization.
∎ You have to handle each & every client with care and honesty.
∎ Handle critical customers with effective and gentle communication skill.
∎ Should have good convincing skill.
∎ Should have self-supervision skill and performance management skill.
Additional Requirements:
∎ Age 20 to 32 years
∎ Both males and females are allowed to apply
∎ Effective communication skills both in English & Bengali.
∎ Positive service mindset with helping attitude.
∎ Ability to work under pressure
∎ Flexibility
∎ Basic computer literacy and knowledge in office application
∎ Should have the mind to work in shifting basis.
∎ Should have self-supervision skill and performance management skill.
Salary:
∎ Tk. 14000 - 15000 (Monthly)
∎ As per company policy
Compensation & Other Benefits:
∎ As per company policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Sep 2022
Company Information:
∎ 22 Aug 2022
∎ Daraz Bangladesh Limited
∎ Address : Asfia Tower, House 76, Road 11, Block E, Banani, Dhaka
∎ Web : https://www.daraz.com.bd/?gclid=CNTp2Jnwk9ICFQGhaA
∎ Business : Daraz is the leading online marketplace in South Asia, empowering tens of thousands of sellers to connect with millions of customers. Daraz provides immediate and easy access to 10 million products in more than 100+ categories and delivers more than 2 million packages every month to all corners of its countries. Daraz is a mall, a marketplace and a community for its customers. It is also a university for entrepreneurs, and every month it educates more than 5,000 new sellers on e-commerce operations. To overcome the logistics challenge in its markets, Daraz has built its own logistics company specifically designed for e-commerce operations - Daraz Express (known as DEX) - to raise the standards for the industry. Daraz is also helping existing and new logistics providers digitize. In 2018, Daraz was acquired by Alibaba Group, and is proud to carry its part of the mission to `make it easy to do business anywhere in the era of the digital economy`. As part of the Alibaba ecosystem, Daraz is leveraging Alibaba’s global leadership and experience in technology, online commerce, mobile payments and logistics to drive growth in its markets.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 20th Sep 2022
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