Customer Service Agent (HungryNaki)
Job Description
Title: Customer Service Agent (HungryNaki)
Company Name: Daraz Bangladesh Limited
Vacancy: 40
Job Location: Dhaka (Dhanmondi)
Employment Status: Contractual
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: enthusiasm, Problem Solving, Strong communication skills
Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Customer Care, Customer Service, Customer Support through Phone
∎ The applicants should have experience in the following business area(s):
E-commerce
∎ Freshers are also encouraged to apply.
Job Context:
∎ (Roaster Base Duty)
∎ Shift Time :
∎ 7:00 AM to 4:00 PM
∎ 8:00 AM to 5:00 PM
∎ 9:00 AM to 6:00 PM
∎ 10:00 AM to 7:00 PM
∎ 11:00 AM to 8:00 PM
∎ 12:00 PM to 9:00 PM
∎ 1:00 PM to 10:00 PM
∎ 2:00 PM to 11:00 PM
∎ 3:00 PM to 12:00 AM
∎ 4:00 PM to 1:00 AM
∎ (Shifts might change based on work pressure and capacity)
Job Responsibilities:
∎ Answering incoming calls from customer or partner and ensuring instant satisfaction on food and service quality.
∎ Responsible for making outbound and follow-up calls to ensure proper documentation of customer feedback.
∎ Respond to customer inquiries regarding food quality, delivery service, complaints and feedback.
∎ Receiving customer complaints and input those in the system for necessary measures.
∎ Maintaining high standard of call quality as per requirement of the organization and meeting the benchmarks.
∎ Handle each and every client with care and honesty.
∎ Handle critical customers with effective and gentle communication skill.
Additional Requirements:
∎ Age 21 to 32 years
∎ Both males and females are allowed to apply
∎ Strong Communication skill both in English and Bengali.
∎ Ability to thrive under pressure and instant problem solving skills and effective decision making skills.
∎ Basic Computer skills and knowledge in office application.
∎ Positive service mindset with helping attitude.
∎ Quick learner and tech Savvy
∎ Flexibility and accommodating attitude.
∎ Should have the mindset to work in shifting basis.
Salary: Tk. 14000 - 15000 (Monthly)
Compensation & Other Benefits:
∎ As per company policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Jun 2021
Company Information:
∎ 22 Jun 2021
∎ Daraz Bangladesh Limited
∎ Business : Daraz is the leading online marketplace in South Asia, empowering tens of thousands of sellers to connect with millions of customers. Daraz provides immediate and easy access to 10 million products in more than 100+ categories and delivers more than 2 million packages every month to all corners of its countries. Daraz is a mall, a marketplace and a community for its customers. It is also a university for entrepreneurs, and every month it educates more than 5,000 new sellers on e-commerce operations. To overcome the logistics challenge in its markets, Daraz has built its own logistics company specifically designed for e-commerce operations - Daraz Express (known as DEX) - to raise the standards for the industry. Daraz is also helping existing and new logistics providers digitize. In 2018, Daraz was acquired by Alibaba Group, and is proud to carry its part of the mission to `make it easy to do business anywhere in the era of the digital economy`. As part of the Alibaba ecosystem, Daraz is leveraging Alibaba’s global leadership and experience in technology, online commerce, mobile payments and logistics to drive growth in its markets.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 30th Jun 2021
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