Customer Service Agent
Job Description
Title: Customer Service Agent
Company Name: Aadi BD Limited
Vacancy: 5
Job Location: Dhaka (Gulshan)
Employment Status: Full-time, Part-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Training/Trade Course: Traning provided
Job Responsibilities:
∎ Job functions:
∎ Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
∎ Recommend potential products or services to management by collecting customer information and analyzing customer needs
∎ Prepare product or service reports by collecting and analyzing customer information
∎ Contribute to team effort by accomplishing related results as needed
∎ Manage large amounts of incoming calls
∎ Generate sales leads
∎ Identify and assess customers' needs to achieve satisfaction
∎ Build sustainable relationships of trust through open and interactive communication
∎ Provide accurate, valid and complete information by using the right methods/tools
∎ Meet personal/team sales targets and call handling quotas
∎ Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
∎ Keep records of customer interactions, process customer Orders and file documents
∎ Follow communication procedures, guidelines and policies
∎ Go the extra mile to engage customers
∎ Resolve customer complaints via phone, email, mail or social media
∎ Use telephones to reach out to customers and verify order information
∎ Greet customers warmly and ascertain problem or reason for calling
∎ Cancel or upgrade orders
∎ Assist with placement of orders, refunds, or exchanges
∎ Advise on company information
∎ Take payment information and other pertinent information such as addresses and phone numbers
∎ Place or cancel orders
∎ Answer questions about warranties or terms of sale
∎ Act as the company gatekeeper
∎ Suggest solutions when a product malfunction
∎ Handle product recalls
∎ Attempt to persuade customer to reconsider cancellation
∎ Inform customer of deals and promotions
∎ Sell products and services
∎ Utilize computer technology to handle high call volumes
∎ Work with customer service manager to ensure proper customer service is being delivered
∎ Close out or open call records
∎ Compile reports on overall customer satisfaction
∎ Read from scripts
∎ Handle changes in policies or renewals
∎ Resolve customer complaints via phone, email, mail or social media
Additional Requirements:
∎ Age 18 to 30 years
∎ Both males and females are allowed to apply
∎ Person with disability are encouraged to apply
Salary: Tk. 13 - 23 (Monthly)
Compensation & Other Benefits:
∎ Over time allowance
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 9 Jul 2021
Company Information:
∎ 10 Jun 2021
∎ Aadi BD Limited
∎ Address : House#18, Road#1/B, Niketan Housing Society. Dhaka - 1212
∎ Web : www.aadi.com.bd
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 9th Jul 2021
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