Customer Relationship Officer
Job Description
Title: Customer Relationship Officer
Company Name: DNS Group
Vacancy: 02
Job Location: Dhaka (Banani)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Computer skill, Customer Relationship Management, Excellent Presentation Skills, Fluent In English, MS Word/ Excel/ PowerPoint/ OneNote
Experience Requirements:
∎ At least 1 year(s)
∎ Freshers are also encouraged to apply.
Job Context:
∎ Instasure is an insurtech startup working with all the major insurance companies of Bangladesh. With the purpose of breaking the 0.4% insurance penetration barrier in Bangladesh, we built the first-ever `insurance-as-a-service` platform in Bangladesh capable of meeting the rapidly evolving needs of today`s Gen Z. Better cover for less cost and fast claim processing using technology.
∎ Instasure distributes insurance products through the `ecosystem partners`, and this ecosystem is vast. From ecommerce portals selling a multitude of products to travel sites selling air tickets and tour plans, and MFIs selling small-ticket loans, everyone is a part of the ecosystem for Instasure. We thus enables large insurance companies to reach out to ecosystem partners at zero marginal cost using its proprietary embedded insurance API suite. It allows the insurance companies to help assess the risk better, streamline partner and customer interaction, enhance claim settlement as well as make transactions smooth.
∎ Chk www.instasure.xyz for details.
Job Responsibilities:
∎ Responding promptly to customer inquiries.
∎ Communicating with customers through various channels.
∎ Acknowledging and resolving customer complaints.
∎ Proper understanding about our products and services during training so that you can answer questions.
∎ Processing orders, forms, applications, and requests.
∎ Keeping records of customer interactions, transactions, comments and complaints.
∎ Providing feedback on the efficiency of the customer service process.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
Additional Requirements:
∎ Age at most 30 years
∎ Both males and females are allowed to apply
∎ Able to work under pressure & stress to implement target oriented sales plan.
∎ Passionately committed to customer oriented thinking.
∎ Must be smart having excellent analytical & presentation abilities.
∎ Should be self- motivated, dynamic and dependable team player .
∎ Visualize and Innovate scopes of businesses.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Medical allowance, Performance bonus, Insurance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 7 Jan 2023
Company Information:
∎ 12 Dec 2022
∎ DNS Group
∎ Business : IT Enabled service, E Commerce, HR Consultancy
Category: Customer Support/Call Centre
: Only short listed candidates will be called for interview.
