Customer Relationship Officer (CRO)
Job Description
Title: Customer Relationship Officer (CRO)
Company Name: DPRC
Vacancy: Not specific
Job Location: Dhaka (Shyamoli)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline, Masters degree in any discipline
Experience Requirements:
∎ At least 1 year(s)
Job Context:
∎ Highly experienced in working as a customer care OPD/ IPD investigation billing. Patient admission, IPD or OPD patients due collection
∎ Hospital online marketing presenter, and patient counselling.
∎ Call center management, doctor appointment confirm, e-mail sending and reply, operating computers to working with pay records, balance sheets and other documents maintenance.
Job Responsibilities:
∎ Hospital online marketing presenter, and patient counselling.
∎ Call centre management, doctor appointment confirm, e-mail sending and reply, operating computers to working with pay records, balance sheets and other documents maintenance.
∎ Act as a point of contact for patient inquiries, concerns and feedback.
∎ Greet patients and visitors in a professional manner.
∎ Train PRO, CRO, Floor In charge, Call Center and all service staffs, ensuring they possess excellent communication and patient interaction skills.
∎ Address patient complaints and concerns promptly and professionally.
∎ Solve grievance issues and make sure the hospital has a pleasant atmosphere and no complaints.
∎ Identify areas for improvement in the customer care process.
∎ Schedule and confirm patient appointments efficiently.
∎ Oversee call center staffs in delivering professional and empathetic service over the phone.
∎ Ensure high standards of call etiquette and customer service.
∎ Develop and optimize appointment scheduling protocols.
∎ Coordinate with various departments to ensure seamless patient flow.
∎ Investigate issues and work to find satisfactory resolutions.
∎ Maintain records of complaints and resolutions for analysis and improvement.
∎ Execute patient feedback and satisfaction surveys.
∎ Collaborate with other departments to implement changes that enhance the patient experience.
∎ Collaborate with medical, administrative, and clinical staff to streamline patient care processes.
∎ Any other related job assigned by the management.
Additional Requirements:
∎ Age at most 35 years
∎ Only males are allowed to apply
∎ Previous experience in customer service management, ideally in a healthcare / hospital System
∎ Exceptional interpersonal and communication skills.
∎ Strong problem-solving and conflict resolution abilities.
∎ Proficiency in healthcare software and call center technology.
∎ Leadership and team management experience.
∎ Compassionate and patient-focused approach.
∎ Only males are allowed to apply.
Salary: Negotiable
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 13 Dec 2023
Company Information:
∎ 14 Nov 2023
∎ DPRC
∎ Address : 12/1 Ring Road, Shyamoli, Dhaka.
∎ Business : DPRC hospital one of the best physiotherapy hospital in Bangladesh. last session 2017-2019 we have around 95% success rate. Along we have Two newspaper/Health online websites.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 13th Dec 2023
Similar Jobs
International Call Center Agent (Night Shift)
কাস্টমার কেয়ারএক্সিকিউটিভ
Tele Marketing Executive
Call Center Executive
Customer Relationship Officer
Officer (Call Center)
Executive/ Sr Executive: Front Office and Customer Management
Telesales Manager / Assistant Manager
Guest Service Executive (Call Centre)
Executive, Program Service Delivery (PSD)
Call Center Executive
Customer Service Executive
Customer Support Executive Through Facebook ( Meta ) (Facebook Moderator) (Work From Office)
Client Support Executive (International Project)
Customer Support and Sales Officer
Call Center Manager (For UK Customer)
Customer Service Officer
TELEMARKETING REPRESENTATIVE
Customer Care Executive (Female)
Crewing Executive
Executive - Telemarketing
Agent - Prescription Reader
Call Center Agent (Night Shift) - English
Executive, Customer Service
Customer Service Officer
Peer Leader
Executive( Customer Care Service)
Officer, CIC
Female Counsellor
Patient Relationship Officer (For Rajshahi)
Project Coordinator for Telemarketing [International Campaign]
কাস্টমার কেয়ার এক্সিকিউটিভ (ফিমেল)
Tele Sales Executive
Executive (Customer Support and Transcription)
Office Executive - Night Shift
Executive (Female)
Call Center Agent
Customer Relationship Executive
Team Leader, Customer Care
Travel Counselor - Sales Executive (Night Shift)
Facebook Group