Customer Relationship Management (CRM) Executive
Job Description
Title: Customer Relationship Management (CRM) Executive
Company Name: KIBAN SHOE
Vacancy: 4
Job Location: Dhaka (Mirpur 10)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Customer Service and Customer Relationship
Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Customer Relationship Management (CRM), Ecommerce, Ecommerce Marketing
∎ The applicants should have experience in the following business area(s):
E-commerce
Job Responsibilities:
∎ Social Media Management
∎ Respond promptly and professionally to customer queries and feedback on various social media platforms, including Facebook
∎ Engage with customers, address their concerns, and create a positive online experience
∎ Order Confirmation
∎ Verify and confirm customer orders, ensuring accuracy and timeliness
∎ Coordinate with the sales and logistics teams to fulfill orders efficiently
∎ Complaint Handling
∎ Address and resolve customer complaints in a courteous and effective manner
∎ Provide solutions that align with company policies and enhance customer satisfaction
∎ Build and maintain strong relationships with customers to ensure loyalty and repeat business.
∎ Implement strategies to enhance the customer experience and drive brand loyalty.
∎ Share customer feedback with relevant teams and help ensuring implementation a smooth and customer-centric approaches
∎ Gather and document customer feedback to identify areas needs improvement and innovation.
∎ Collaborate with the product and marketing teams to address customer needs
∎ Analyze customer feedback and suggest improvements to enhance the overall customer care issues and experience.
∎ Collaborate with relevant teams to implement necessary changes based on customer feedback
∎ Maintain accurate and up-to-date customer databases to ensure efficient communication and order processing.
∎ Safeguard customer information and privacy in accordance with data protection regulations
∎ Response Time Management:
∎ Prioritize and manage times to ensure quick and effective customer support Implement response time targets and monitor adherence to meet service-level expectations.
∎ Upselling and Cross-Selling:
∎ Identify opportunities for upselling and cross-selling of products to increase sales and customer engagement.
∎ Provide recommendations to customers based on their preferences and purchase history
∎ Customer Feedback Analysis
Additional Requirements:
∎ Age 22 to 32 years
∎ Both males and females are allowed to apply
∎ Education background in business, marketing, or IT related field is desirable.
∎ Education qualification is flexible for the experienced candidates of the similar area
∎ Proven experience in e-commerce operations or a similar role, preferably in the fashion or retail industry.
∎ Proficiency in e-commerce platforms and tools.
∎ Strong communication and customer service skills.
∎ Familiarity with web analytics tools and e-commerce technology.
∎ Willingness to stay updated on industry trends and e-commerce best practices.
∎ Experience in e-commerce platform management and optimization is a plus.
Salary: Tk. 15000 - 18000 (Monthly)
Compensation & Other Benefits:
∎ T/A
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 4 Dec 2023
Company Information:
∎ 5 Nov 2023
∎ KIBAN SHOE
∎ Address : SPACE NO: 1004 Floor:-10(Lift:- 9), Shah Ali Plaza, Mirpur 10, Dhaka
∎ Web : www.kibanshoe.com
∎ Business : kibanshoe.com is an online shoe store that offers a wide range of trendy and affordable footwear in Bangladesh. Whether you`re looking for the latest styles in sneakers, loafers, boots, or sandals, kibanshoe.com has got you covered. With an extensive collection of shoes for men, women, and kids, kibanshoe.com provides its customers with the ultimate shopping experience.
Category: Customer Support/Call Centre
: Applications are invited from the motivated applicants to join our fast growingE-commerce team.
