Customer Relationship Management (CRM)

Job Description

Title: Customer Relationship Management (CRM)

Company Name: ACI Logistics Limited (SHWAPNO)

Vacancy: n/a

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• 1 to 2 years

Published: 2026-04-18

Application Deadline: 2026-04-23

Education: Job Requirements: Minimum Bachelor’s degree. Females are encouraged to apply. 1–2 years of experience in customer service will get the advantage. Good communication skills and a patient attitude. Strong proficiency in MS Office. Strong interpersonal and communication skills. Ability to work in a fast-paced, customer-focused environment.

Requirements:

• 1 to 2 years

Skills Required:

Additional Requirements:

Responsibilities & Context: JOB RESPONSIBILITIES: Interact with customers, ensuring all queries, feedback, and complaints are handled appropriately. Analyze churn data to identify root causes and implement proactive customer retention solutions. Manage the entire customer experience, from onboarding new customers to retaining existing ones and reactivating dormant accounts. Conduct regular audits to evaluate the service quality of all outlets, ensuring consistency and adherence to company standards. Serve as the main point of contact for customer queries and complaints, investigating issues and providing effective solutions while tracking product availability concerns. Assist customers with home delivery requests, ensuring timely and satisfactory service completion. Collect customer insights through surveys and feedback sessions to improve products and services. Engage new customers by introducing and promoting the loyalty program, encouraging participation and maximizing rewards.

Job Other Benifits:

Employment Status: Full Time

Job Work Place:

Company Information:

Gender: Both Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: