Customer Relationship Management Agent (CRM)
Job Description
Title: Customer Relationship Management Agent (CRM)
Company Name: Yoda
Vacancy: 02
Job Location: Dhaka (Banani)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ At least 1 year(s)
Job Responsibilities:
∎ Attending Phone calls and maintain call log.
∎ Should be able to handle visitors in a proper and polite manners.
∎ Receiving customer queries and forwarding to concern department.
∎ Collecting information from the customer and inputting this correctly and appropriately on the database.
∎ Follow communication "scripts" when handling different topics.
∎ Provide product information to the customer
∎ High on energy and enthusiastic to ensure quality of service to our customers
∎ Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
∎ Receiving customer complaints and input those in the system for necessary measures
∎ Develop and maintain close relationship with both existing and potential customers.
∎ Ask questions to understand customer requirements and provide them information about the resolution of the same / close files.
∎ Reporting day to day activities to the concern authority.
∎ Organize and attend outdoor business meeting when necessary.
Additional Requirements:
∎ Age at most 30 years
∎ Both males and females are allowed to apply
Salary: Tk. 8000 - 12000 (Monthly)
Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
Application Deadline: March 1, 2020
Company Information:
∎ Yoda
∎ Address : House 2, Road 3/2, Banani 1213
∎ Web : yoda.com.bd
∎ Business : Yoda is Bangladesh`s 1st marketplace for verified tutors. Yoda is the winner of 2019 National ICT award and also an internationally recognized EdTech startup founded in 2017.
Category: Customer Support/Call Centre
Read Before Apply: Please email your CV at [email protected] by mentioning "CRM Agent" in the subject line.
Source: bdjobs.com
Deadline Expired on 1st Mar 2020
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