Customer Relationship Executive - Workshop

Job Description

Title: Customer Relationship Executive - Workshop

Company Name: Asian MotorspeX Limited

Vacancy: 1

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Marketing
∎ Skills Required: 1. Ability to solve problem 2.Quick learner 3. Work under pressure, Leadership, MICROSOFT OFFICE, Team player

Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s): Customer Relationship Management (CRM), Customer Service, Strong communication skills
∎ The applicants should have experience in the following business area(s): Automobile
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Understand the Automotive market (car brands, types and models), (tires brands, patterns and sizes)
∎ Greet phooning customer
∎ Understanding customer's after sale needs
∎ Keep recording free service and other service for each customers
∎ Up-sell and cross sell after sale equipment to Chery Customers
∎ Ensure full compliance to the accidental reporting process
∎ Making sure customer is sattisfied with after sale service
∎ Implement and carryout work according to the company SOP “Standard Operation Procedure” policy.
∎ Be professional and approachable at all times, providing an excellent service to all customers.
∎ Build and maintain effective working relationships with operational colleagues and workshop staff.
∎ Follow up with customers about their experience with Chery driving and after sale requirement
∎ Report on weekly basis to management via mail, zoho, and excel sheet.
∎ Any other tasks assigned by the Management

Additional Requirements:
∎ Age 20 to 30 years
∎ Only females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 25 Dec 2022

Company Information:
∎ 21 Dec 2022
∎ Asian MotorspeX Limited

Category: Customer Support/Call Centre

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