Customer Relationship Executive - Team Lead

Job Description

Title: Customer Relationship Executive - Team Lead

Company Name: Ltd

Vacancy: Not specific

Job Location: Dhaka (Banani)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Computer skill, MS Word/ Excel/ PowerPoint/ OneNote, Strong communication skills , Telecommunication Service

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Customer Relationship Management (CRM), Customer Service
∎ The applicants should have experience in the following business area(s): E-commerce, Mobile Accessories, Retail Store, Computer Hardware/Network Companies

Job Responsibilities:
∎ Responsible to provide excellent customer service, solving questions and complaints related to order status, Inventory, payment related queries
∎ Able to communicate through phone call, web-chat and email-based communication tools
∎ Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards
∎ Perform outbound calls
∎ Able to perform tele sales
∎ Coordinate with different team to respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines
∎ Coordinate with the co-workers, lead persons and other departments as appropriate
∎ Give proper product knowledge to customer and try to perform cross selling
∎ Able to do any task for management requirement

Additional Requirements:
∎ Age at most 30 years
∎ Preferred candidates with understanding on eCommerce business
∎ Presentable utterance
∎ Excellent Typing Speed: (At least 30 wpm)
∎ Excellent interpersonal, intrapersonal skills, team player
∎ Willing to work in Night Shifts at home/office (when required)

Salary: Tk. 25000 (Monthly)

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Online Job Posting.

Application Deadline: 14 Apr 2023

Company Information:
∎ 15 Mar 2023
∎ Ltd
∎ Address : H#156 Road-12 Block E, level 9, Kemal Ataturk Avenue, Banani. Dhaka -1212

Category: Customer Support/Call Centre


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