Customer Relations Officer

Job Description

Title: Customer Relations Officer

Company Name: Shabkichu.com Ltd

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Minimum HSC Pass

Experience Requirements:
∎ At least 1 year(s)

Job Responsibilities:
∎ Serves customers by providing product and service information and resolving product and service problems by coordinating with field officers.
∎ Initiating sales with potential customers over the phone.
∎ Listening to the customers' needs to generate repeat sales.
∎ Attracts potential customers by answering product and service questions and suggesting information about other products and services.
∎ Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
∎ Recommends potential products or services to management by collecting customer information and analyzing customer needs.
∎ Prepares product or service reports by collecting and analyzing customer information.
∎ Contributes to team effort by accomplishing related results as needed.

Additional Requirements:
∎ Minimum 1 year practical experience in telesales or call center especially in service industry.
∎ Customer service
∎ Product knowledge
∎ Quality focus
∎ Problem solving
∎ Phone skills
∎ Listening capability

Salary: Tk. 12000 (Monthly)

Compensation & Other Benefits:
∎ Transport facility
∎ Free Lunch and Dinner
∎ Sales Incentives
∎ Professional working environment
∎ Performance based career path

Application Deadline: 24 Jul 2020

Company Information:
∎ 25 Jun 2020
∎ Shabkichu.com Ltd

Category: Customer Support/Call Centre