Customer Relations Officer (Female)

Job Description

Title: Customer Relations Officer (Female)

Company Name: PFEC Global

Vacancy: 2

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Job Context:
∎ Department: Admin (Liaison Office)
∎ Employment Category: Regular full time (Two time slots: 5 am to 1 pm, and 1 pm to 9 pm)

Job Responsibilities:
∎ Converting old clients into new clients by offering new services or new offers
∎ Handling the queries over phone and on official Facebook pages
∎ Develop online communication including social media
∎ Evaluating problems of clients and provide effective solutions
∎ Performing phone survey when required
∎ Providing quality service to the clients over the phone
∎ Database Management for the clients including
∎ obtaining information
∎ creating profiles
∎ updating profiles
∎ scheduling appointments
∎ Following up of the clients
∎ Performing other duties as assigned

Additional Requirements:
∎ Age 20 to 30 years
∎ Only females are allowed to apply
∎ Must be proficient in spoken English and clear Bengali
∎ Candidate must have computer literacy such as MS Office (especially Excel and Word)
∎ Able to operate various communications tools and software
∎ Good manner, polite & capable for customer handling
∎ Good organizational and multi-tasking abilities.

Salary: Tk. 18000 - 22000 (Monthly)

Compensation & Other Benefits:
∎ As per company policy

Application Deadline: 11 Aug 2020

Company Information:
∎ 12 Jul 2020
∎ PFEC Global

Category: Customer Support/Call Centre