Job Description
Title: Customer Relations Agent
Company Name: Grameen Telecom Trust
Vacancy: 01
Location: Dhaka
Salary: Negotiable
Experience:
∎ At least 3 years
Published: 12 Mar 2024
Education:
∎ Graduation from a reputed university in business/technical.
∎ Graduation from a reputed university in business/technical.
Requirements:
Additional Requirements:
∎ Proven experience preferably in the digital health or healthcare industry.
∎ Proven experience preferably in the digital health or healthcare industry.
Responsibilities & Context:
∎ Have strong communication skill and managing attitude to be the primary contact for the customer.
∎ Familiar with ticketing system and (multi layered) CRM platforms.
∎ MTTR and Proper mapping of service to be ensured.
∎ Understanding of product and service offered and continuous update to newly launched features.
∎ Prepare and update FAQs.
∎ Tracking and monitoring of trends for preparing reports.
∎ Diligent follower of SOP and SLAs.
∎ Accustomed to KPI and enterprise objective.
∎ Able to conduct quality audits, surveys and tele sales.
∎ Have strong communication skill and managing attitude to be the primary contact for the customer.
∎ Familiar with ticketing system and (multi layered) CRM platforms.
∎ MTTR and Proper mapping of service to be ensured.
∎ Understanding of product and service offered and continuous update to newly launched features.
∎ Prepare and update FAQs.
∎ Tracking and monitoring of trends for preparing reports.
∎ Diligent follower of SOP and SLAs.
∎ Accustomed to KPI and enterprise objective.
∎ Able to conduct quality audits, surveys and tele sales.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Grameen Telecom Trust
∎ Telecom Bhaban (Level 10 & 11), 53/1 Box nagar, Zoo Road, Mirpur, Dhaka 1216.
Address::
∎ Telecom Bhaban (Level 10 & 11), 53/1 Box nagar, Zoo Road, Mirpur, Dhaka 1216.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 17 Mar 2024
Category: Customer Support/Call Centre
