Customer Experience Officer

Job Description

Title: Customer Experience Officer

Company Name: Pathao

Vacancy: --

Location: Dhaka (GULSHAN 2)

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Logistic/Courier/Air Express Companies, Call Center
∎ Freshers are also encouraged to apply.

Published: 12 Nov 2024

Requirements:

Additional Requirements:
∎ 1 year of experience in a call center or customer service environment. Freshers are also encouraged to apply  too if they meet the other requirements
∎ Graduation from any reputed university in any discipline
∎ Excellent verbal and written communication skills to effectively interact with customers Basic computer skills, including familiarity with email, internet browsing, and data entry
∎ Strong customer-centric mindset Effective critical thinking and problem-solving abilities
∎ Knowledge of relevant software applications or Customer Relationship Management (CRM) systems will be an added advantage
∎ 1 year of experience in a call center or customer service environment. Freshers are also encouraged to apply  too if they meet the other requirements
∎ Graduation from any reputed university in any discipline
∎ Excellent verbal and written communication skills to effectively interact with customers Basic computer skills, including familiarity with email, internet browsing, and data entry
∎ Strong customer-centric mindset Effective critical thinking and problem-solving abilities
∎ Knowledge of relevant software applications or Customer Relationship Management (CRM) systems will be an added advantage

Responsibilities & Context:
∎ Provide timely responses to customer and merchant inquiries through phone calls, live chat, and emails
∎ Acknowledge and resolve customer complaints promptly via phone calls, live chat, and emails
∎ Maintain accurate records of interactions and complaints in a designated Customer Relationship Management (CRM) system
∎ Follow standard operating procedures (SOP) to escalate customer and merchant complaints to the appropriate operational teams
∎ Ensure customer satisfaction by following up and effectively communicating solutions to complaints raised by customers and merchants
∎ Conduct verification calls to assess the performance level of various operational teams
∎ Administer surveys to gauge customer and merchant satisfaction levels
∎ Collaborate with the Sales team to implement and communicate sales promotion activities
∎ Provide timely responses to customer and merchant inquiries through phone calls, live chat, and emails
∎ Acknowledge and resolve customer complaints promptly via phone calls, live chat, and emails
∎ Maintain accurate records of interactions and complaints in a designated Customer Relationship Management (CRM) system
∎ Follow standard operating procedures (SOP) to escalate customer and merchant complaints to the appropriate operational teams
∎ Ensure customer satisfaction by following up and effectively communicating solutions to complaints raised by customers and merchants
∎ Conduct verification calls to assess the performance level of various operational teams
∎ Administer surveys to gauge customer and merchant satisfaction levels
∎ Collaborate with the Sales team to implement and communicate sales promotion activities

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (GULSHAN 2)

Read Before Apply:

If you are passionate about Customer Experience functions, thrive in a challenging environment, and are ready to contribute to Pathao's success, kindly apply through the application link:

Apply URL::

Apply Procedure:

Company Information:
∎ Pathao
∎ Genetic Baro Bhuiyan, House 3A, Floor 6, Road 49, Gulshan Model Town, Dhaka.
∎ A fast growing logistics support company.

Address::
∎ Genetic Baro Bhuiyan, House 3A, Floor 6, Road 49, Gulshan Model Town, Dhaka.
∎ A fast growing logistics support company.

Application Deadline: 22 Nov 2024

Category: Customer Support/Call Centre