Customer Experience Executive

Job Description

Title: Customer Experience Executive

Company Name: Bigdrop Distribution

Vacancy: 1

Job Location: Dhaka (Gulshan)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Customer Relationship Management (CRM), Customer Service, Customer Support through Phone, organization and administrative skills.
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Answer phone calls in a more professional manner and provides information about products and services as required by the callers
∎ Responsible for taking, editing, or canceling details of customer complaints using the company's software system
∎ Keep records of interactions and transactions of customers; keep a record of details of customer complaints, inquiries, and comments & follow up with customers and their complaints; ensure that customer requests are attended to accordingly
∎ Render administrative support to other marketing team members when the need arises, or as instructed
∎ Create/edit new/existing products in the company's software system
∎ Identify tasks critical to keeping customer satisfaction levels in check
∎ Daily office-related administrative jobs
∎ Liaison with various departments and groups that are involved in customer support and orders
∎ Ensure maximized productivity and minimized costs
∎ Any other responsibilities as and when assigned by the management

Additional Requirements:
∎ Age 24 to 30 years
∎ Only females are allowed to apply
∎ Knowledge of customer service practices
∎ Proficient in Microsoft Office Suite

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Nov 2022

Company Information:
∎ 2 Nov 2022
∎ Bigdrop Distribution
∎ Business : Import, Wholesale, Retail, Marketing & Selling

Category: Customer Support/Call Centre

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