Customer Care Specialist/Representative Officer

Job Description

Title: Customer Care Specialist/Representative Officer

Company Name: Arif Academy Inc

Vacancy: 5

Age: 20 to 30 years

Location: Dhaka (Mohammadpur)

Salary: Negotiable

Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Educational Technology (Edtech) Startup
∎ Freshers are also encouraged to apply.

Published: 29 Jun 2025

Education:
∎ Higher Secondary, Diploma, Bachelor/Honors in any discipline

Requirements:

Additional Requirements:
∎ Age 20 to 30 years

Responsibilities & Context:
∎ Make and receive calls from students interested in our courses
∎ Respond promptly and professionally to messages on Messenger, WhatsApp, Facebook, and YouTube
∎ Guide and convince students with a soft, polite, and relatable tone
∎ Write clear, professional, and caring replies to inquiries
∎ Maintain a structured and up-to-date follow-up datasheet
∎ Work with integrity, consistency, and commitment
∎ Minimum 2+ years of experience in communication, counseling, or related roles
∎ Excellent verbal and written communication skills in Bangla and English
∎ Calm, friendly speaking style with the ability to build rapport
∎ Strong skills in professional message writing
∎ Familiarity with Google Sheets/Excel and major social media platforms
∎ Make and receive calls from students interested in our courses
∎ Respond promptly and professionally to messages on Messenger, WhatsApp, Facebook, and YouTube
∎ Guide and convince students with a soft, polite, and relatable tone
∎ Write clear, professional, and caring replies to inquiries
∎ Maintain a structured and up-to-date follow-up datasheet
∎ Work with integrity, consistency, and commitment
∎ Requirements:
∎
∎ Minimum 2+ years of experience in communication, counseling, or related roles
∎ Excellent verbal and written communication skills in Bangla and English
∎ Calm, friendly speaking style with the ability to build rapport
∎ Strong skills in professional message writing
∎ Familiarity with Google Sheets/Excel and major social media platforms

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Mohammadpur)

Company Information:
∎ Arif Academy Inc
∎ 7/1, Aurangajeb Road, Block-A ,Level-6, Mohammadpur, Dhaka 1207, Bangladesh.

Address::
∎ 7/1, Aurangajeb Road, Block-A ,Level-6, Mohammadpur, Dhaka 1207, Bangladesh.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 29 Jul 2025

Category: Customer Support/Call Centre