Customer Care Service

Job Description

Title: Customer Care Service

Company Name: E-Group

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time, Part-time, Contractual

Educational Requirements:
∎ O Level, A Level, O Level, A Level
∎ Fluent In English.
∎ Computer Skil, Microsoft Office.
∎ Overall management of the Front Desk Office.

Job Responsibilities:
∎ Overall management of the Front Desk Office.
∎ Welcome all clients, visitors, and guests into the front office in a professional manner.
∎ Communicate with clients, visitors, and guests to identify their needs, record it, reply with utmost care and forward to the relevant team.
∎ Ensure the Front Desk area is properly maintained with a view of the image of the company.
∎ To be responsible for receiving phone calls, emails, letters, messages, documents, and dispatch them to concerned authority by keeping records.
∎ Ensure all other systems are in place and well- functioning, e.g., Management of Intercom, PABX, Internet, etc.
∎ Regularly checking, replying and forwarding to client emails & social media engagements to relevant teams.
∎ Ensure customer satisfaction to the highest level.
∎ Maintain records and other documentation.
∎ Daily and monthly report of customer care.
∎ Cooperate with colleagues and ensure fast support to customers.
∎ Maintain good relationship with valuable customers.

Additional Requirements:
∎ Age at least 18 years
∎ Both males and females are allowed to apply

Salary:
∎ Tk. 60 - 80 (Hourly)
∎ Day Shift: 60TkNight Shift: 80Tk

Application Deadline: 30 Oct 2020

Company Information:
∎ 1 Oct 2020
∎ E-Group
∎ Address : Address: House #35 , Road #2A , Block #E , Sector #15 , Uttara, Dhaka-1230 BANGLADESH
∎ Web : http://e-groupworld.com/

Category: Customer Support/Call Centre