Customer Care Representative

Job Description

Title: Customer Care Representative

Company Name: Study Xpress

Vacancy: 2

Job Location: Dhaka (Dhanmondi)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Good communication skills

Experience Requirements:
∎ At least 1 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Student Inquiries: Respond promptly and courteously to inquiries from prospective students, parents, and guardians. Address queries related to study programs, university options, admission requirements, scholarships, visa procedures, and more.
∎ Application Assistance:** Assist students with the application process for universities and educational institutions abroad. Provide comprehensive information on application deadlines, required documentation, and submission procedures.
∎ Document Review:** Thoroughly review application documents such as transcripts, letters of recommendation, and personal statements to ensure accuracy and completeness before submission.
∎ Visa and Immigration Support:** Guide students through the visa application process, explaining the necessary documents, interview preparation, and visa regulations. Provide insights into immigration requirements and assist with any related concerns.
∎ Financial Guidance:** Offer clear explanations of tuition fees, living expenses, and potential financial aid options. Assist students in creating a budget plan for their studies abroad.
∎ Cultural Preparation:** Provide cultural insights and practical advice about the destination country. Help students prepare for cultural adjustments and understand social norms and expectations.
∎ Problem Solving:** Address and resolve student concerns or issues promptly and professionally. Collaborate with relevant internal departments to provide effective solutions.
∎ Relationship Building:** Build trust-based relationships with students and their families through empathetic communication and consistent support. Serve as a reliable point of contact throughout their journey.
∎ Feedback Collection:** Actively seek feedback from students about their experiences with Study Xpress's services. Utilize feedback to enhance processes, improve customer satisfaction, and contribute to continuous improvement efforts.
∎ Database Management:** Maintain accurate and organized records of student interactions, applications, and outcomes using company CRM systems.
∎ Stay Updated:** Stay current with industry trends, changes in visa regulations, and developments in international education. Provide students with the latest information to help them make informed decisions.
∎ By diligently fulfilling these responsibilities, you will play a significant role in empowering students to achieve their educational dreams, supporting Study Xpress's mission to provide exceptional guidance and assistance throughout their journey toward studying abroad. Your dedication to excellence will contribute to both student success and the company's reputation in the industry.

Additional Requirements:
∎ Age at most 30 years
∎ Both males and females are allowed to apply
∎ Empathy,ProblemSolving, Patience, Admission Process Knowledge, Active Listening, Time,
∎ Management, Adaptability, Computer Skills, Attention to Detail, Positive Attitude, Multitasking, Language Proficiency,Data Privacy and Security,Continuous Learning.
∎ Tailor Your Resume.
∎ Craft a Thoughtful Cover Letter.
∎ Demonstrate Empathy.
∎ Highlight Multitasking Skills.
∎ Problem-Solving Scenarios.
∎ Showcase Adaptability.
∎ Detail Communication Abilities.
∎ Familiarize Yourself with Study Xpress.
∎ Person with disability are encouraged to apply

Salary:
∎ As per Company Policy

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ You will be eligible for Festival Bonus after Probationary Period

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 27 Sep 2023

Company Information:
∎ 28 Aug 2023
∎ Study Xpress
∎ Address : 12/2, Road- 4/a, Beside ULAB University, Dhanmondi, Dhaka, Bangladesh
∎ Business : Study Xpress Consultancy is one of the leading and well reputed student Consultancy in Bangladesh, operating service for students for USA, UK, Malaysia, China, New Zealand, Australia, Canada and many more. Study Xpress Consultancy was established in 2009, as an independent organization, with a promise to facilitate students from Bangladesh interested to study abroad and helps build their careers.

Category: Customer Support/Call Centre

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