Customer Care Officer

Job Description

Title: Customer Care Officer

Company Name: Dhaka Eye Care Hospital

Vacancy: Not specific

Job Location: Dhaka (Uttara West)

Employment Status: Full-time

Educational Requirements:
∎ Master of Business Management (MBM) in Marketing, Bachelor of Business Administration (BBA) in Marketing
∎ Trained up of Marketing Management, Diploma in Marketing Strategy
∎ University of Dhaka,University of Chittagong,Rajshahi University students will get preference
∎ Preferred Professional Certification: Promotional Activities Course,Marketing,Sales Strategic Planning
∎ Training/Trade Course: Sales Marketing Course,Business Development
∎ Skills Required: Administration, Computer skill, Marketing, Project Management

Experience Requirements:
∎ 4 to 6 year(s)
∎ The applicants should have experience in the following area(s): Administration, Data Entry, Management, Marketing, Salesman
∎ The applicants should have experience in the following business area(s): Clinic, Hospital, Healthcare/Lifestyle product

Job Responsibilities:
∎ Must be able to do job under pressure and capable to achieve monthly OPD, IPD sales target
∎ To be fully oriented with the hospital philosophy, goal, rules and regulations.
∎ To inspire, counsel, convince and provide information to patients regarding all kinds of facilities like the package, procedure, charges, and consultants provided by the organization.
∎ To handle the complaints of the customers and troubleshoot any untoward incidents occurring in the hospital.
∎ To attend to any VIP/ VVIP/CIP patients or their visitors, to ensure that they are well looked after.
∎ Solve any problem of the patient by the help of the concerned department.
∎ Speaking publicly at interviews, press conferences, and presentations.
∎ Providing clients with information about new promotional opportunities and current PR campaigns progress.
∎ To perform any other duty assigned by the management from time to time.
∎ Call attending
∎ Receiving customer complaint and to handle objection very smoothly for an effective resolution.
∎ To provide product information to the customer
∎ Listening and understanding of customers complaint and have to provide suitable solutions to customers
∎ To follow up after sales service related email and replying the email from customers
∎ Reporting day to day activities to the concerned authority
∎ To handle the customer with effective communication skills.

Additional Requirements:
∎ Age 22 to 28 years
∎ Both males and females are allowed to apply
∎ Both males and females are allowed to apply.
∎ Must have 3-5 year's experience in Diagnostic or Hospital related specific job.
∎ Must have good communication skill.
∎ The flexibility of taking any kind of responsibility
∎ The applicants should have experience in the following area(s):
∎ Call Center, call center training, Counseling, Customer satisfaction survey, Customer Service
∎ The applicants should have experience in the following business area(s):
∎ Eye Hospital, World class Hospital / Eye Hospital product, Hotel

Salary:
∎ Negotiable
∎ As on Hospital Policy

Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As on Hospital Policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 8 Jul 2022

Company Information:
∎ 8 Jun 2022
∎ Dhaka Eye Care Hospital
∎ Address : House-32, Rabindra Sarani, Sector-7; Uttara, Dhaka
∎ Web : www.dhakaeyecarehospital.org

Category: Customer Support/Call Centre

: You can send your cv with relevant documents by post or send mail to us

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