Customer Care Officer
Job Description
Title: Customer Care Officer
Company Name: Dhaka Eye Care Hospital
Vacancy: Undefined
Job Location: Dhaka (Uttara)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Major Marketing, Customer Care
∎ Diploma in IT, Trained in Customer Care Services
∎ University of Dhaka,University of Chittagong,Rajshahi University,North South University,National University students will get preference
∎ Preferred Professional Certification: Diplomal in Computer Science
∎ Training/Trade Course: IT,Patient Relation
∎ Skills Required: Call Centre Supervision/ Management,IT Support Service,Customer Service
Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Marketing, Customer Support through Phone, Call Centre Supervision/ Management, Call Centre Training, Counseling, Customer Care, Digital Marketing, Data Entry
∎ The applicants should have experience in the following business area(s):
Call Center, Clinic, Diagnostic Centre, Hospital, Pharmaceuticals
Job Responsibilities:
∎ To be fully oriented with the hospital philosophy, goal, rules and regulations.
∎ To inspire, counsel, convince and provide information to patients regarding all kinds of facilities like the package, procedure, charges, and consultants provided by the organization.
∎ To handle the complaints of the customers and troubleshoot any untoward incidents occurring in the hospital.
∎ To attend to any VIP/ VVIP/CIP patients or their visitors, to ensure that they are well looked after.
∎ Solve any problem of the patient by the help of the concerned department.
∎ Speaking publicly at interviews, press conferences, and presentations.
∎ Providing clients with information about new promotional opportunities and current PR campaigns progress.
∎ To perform any other duty assigned by the management from time to time.
∎ Call attending
∎ Receiving customer complaint and to handle objection very smoothly for an effective resolution.
∎ To provide product information to the customer
∎ Listening and understanding of customers complaint and have to provide suitable solutions to customers
∎ To follow up after sales service related email and replying the email from customers
∎ Reporting day to day activities to the concerned authority
∎ To handle the customer with effective communication skills.
∎ To provide excellent customer service and give precise information to the customer
∎ Face-to-Face Customer Support
Additional Requirements:
∎ Age 20 to 25 years
∎ Both males and females are allowed to apply
∎ Both males & females are allowed to apply
∎ Must have 3-5 year’s experience in Diagnostic or Hospital related specific job.
∎ Must have good communication skill.
∎ The flexibility of taking any kind of responsibility.
Salary:
∎ Negotiable
∎ As on Company Policy
Compensation & Other Benefits:
∎ Medical allowance, Performance bonus, Over time allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As on company rules regulations
Application Deadline: May 18, 2019
Company Information:
∎ Dhaka Eye Care Hospital
∎ Address : House-32, Rabindra Sarani, Sector-7; Uttara, Dhaka
∎ Web : www.dhakaeyecarehospital.org
Category: Customer Support/Call Centre
Send your CV to: [email protected]
Read Before Apply: Please send your CV with the cover letter along with photocopy of educational certificates, Job experience certificate, NID by post of the following address ( Please mention job position top of the envelope) To, Deputy General Manager, 32 Rabindra Sarani, Sector-7, Uttara, Dhaka-123
Source: bdjobs.com
Deadline Expired on 18th May 2019
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