Customer Care Officer

Job Description

Title: Customer Care Officer

Company Name: Dhaka Eye Care Hospital

Vacancy: Not specific

Job Location: Dhaka (Uttara West)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Business Development
∎ Bachelor of Science (BSc), Bachelor of Science (BSc)
∎ Bachelor of Business Administration (BBA) in Major Marketing, Customer Care
∎ Diploma in IT, Trained in Customer Care Services
∎ University of Dhaka, University of Chittagong, Rajshahi University, North South
∎ University, National University students will get preference
∎ Professional Certification: Diploma in Computer Science
∎ Training/ Trade Course: IT,Patient Relation
∎ Skills Required: Call Center Supervision/ Management, Customer Service, IT Support
∎ University of Dhaka students will get preference
∎ Professional Certification: Customer Care Service,Sales Representative
∎ Training/ Trade Course: Customer Service,Motivation,Conversion
∎ Skills Required: Call Center, call center training, Call Centre Supervision/ Management, Customer Care, Customer Service, Marketing
∎ University of Dhaka,Rajshahi University of Engineering and Technology,Shahjalal University of Science & Technology students will get preference
∎ Preferred Professional Certification: Diploma course in customer care services,,Sales Marketing,Motivational course certificate
∎ Training/Trade Course: Sales Marketing Training,Skills in Business Development,Customer Care Service Training
∎ Skills Required: Administration, Computer skill, Data Entry, IT Support Service, Management, Marketing, Salesman

Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s): Administration, Customer Service, Data Entry, Digital Marketing
∎ The applicants should have experience in the following business area(s): Call Center, Clinic, Hospital, Hotel

Job Responsibilities:
∎ Must be able to do job under pressure and capable to achieve monthly OPD, IPD sales target
∎ To be fully oriented with the hospital philosophy, goal, rules and regulations.
∎ To inspire, counsel, convince and provide information to patients regarding all kinds of facilities like the package, procedure, charges, and consultants provided by the organization.
∎ To handle the complaints of the customers and troubleshoot any untoward incidents occurring in the hospital.
∎ To attend to any VIP/ VVIP/CIP patients or their visitors, to ensure that they are well looked after.
∎ Solve any problem of the patient by the help of the concerned department.
∎ Speaking publicly at interviews, press conferences, and presentations.
∎ Providing clients with information about new promotional opportunities and current PR campaigns progress.
∎ To perform any other duty assigned by the management from time to time.
∎ Call attending
∎ Receiving customer complaint and to handle objection very smoothly for an effective resolution.
∎ To provide product information to the customer
∎ Listening and understanding of customers complaint and have to provide suitable solutions to customers
∎ To follow up after sales service related email and replying the email from customers
∎ Reporting day to day activities to the concerned authority
∎ To handle the customer with effective communication skills.

Additional Requirements:
∎ Age 20 to 25 years
∎ Age 20 to 25 years
∎ Both males and females are allowed to apply.
∎ Must have 3-5 year's experience in Diagnostic or Hospital related specific job.
∎ Must have good communication skill.
∎ The flexibility of taking any kind of responsibility
∎ The applicants should have experience in the following area(s):
∎ Call Center, call center training, Counseling, Customer satisfaction survey, Customer Service
∎ The applicants should have experience in the following business area(s):
∎ Eye Hospital, World class Hospital / Eye Hospital product, Hotel

Salary:
∎ Negotiable
∎ As on Company Policy

Compensation & Other Benefits:
∎ Medical allowance, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As on Company Policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 28 Oct 2021

Company Information:
∎ 28 Sep 2021
∎ Dhaka Eye Care Hospital
∎ Address : House-32, Rabindra Sarani, Sector-7; Uttara, Dhaka
∎ Web : www.dhakaeyecarehospital.org

Category: Customer Support/Call Centre

: Send your CV to [email protected] or [email protected] Copy To,Deputy General Manager, Dhaka Eye Care Hospital, 32 Rabindra Sarani, Sector-7, Uttara, Dhaka-1230