Customer Care Officer
Job Description
Title: Customer Care Officer
Company Name: Dhaka Eye Care Hospital
Vacancy: Not specific
Job Location: Dhaka (Uttara West)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc), Bachelor of Science (BSc)
∎ Bachelor of Business Administration (BBA) in Major Marketing, Customer Care
∎ Diploma in IT, Trained in Customer Care Services
∎ University of Dhaka, University of Chittagong, Rajshahi University, North South
∎ University, National University students will get preference
∎ Professional Certification: Diploma in Computer Science
∎ Training/ Trade Course: IT,Patient Relation
∎ Skills Required: Call Center Supervision/ Management, Customer Service, IT Support
∎ University of Dhaka students will get preference
∎ Preferred Professional Certification: Customer Care Service,Sales Representative
∎ Training/Trade Course: Customer Service,Motivation,Conversion
∎ Skills Required: Call Center, call center training, Call Centre Supervision/ Management, Customer Care, Customer Service, Marketing
Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, call center training, Counseling, Customer satisfaction survey, Customer Service
∎ The applicants should have experience in the following business area(s):
Hospital, Healthcare/Lifestyle product, Hotel
Job Responsibilities:
∎ Must able to do job under pressure and capable to achieve monthly OPD, IPD sales target
∎ To be fully oriented with the hospital philosophy, goal, rules and regulations.
∎ To inspire, counsel, convince and provide information to patients regarding all kinds of facilities like the package, procedure, charges, and consultants provided by the organization.
∎ To handle the complaints of the customers and troubleshoot any untoward incidents occurring in the hospital.
∎ To attend to any VIP/ VVIP/CIP patients or their visitors, to ensure that they are well looked after.
∎ Solve any problem of the patient by the help of the concerned department.
∎ Speaking publicly at interviews, press conferences, and presentations.
∎ Providing clients with information about new promotional opportunities and current PR campaigns progress.
∎ To perform any other duty assigned by the management from time to time.
∎ Call attending
∎ Receiving customer complaint and to handle objection very smoothly for an effective resolution.
∎ To provide product information to the customer
∎ Listening and understanding of customers complaint and have to provide suitable solutions to customers
∎ To follow up after sales service related email and replying the email from customers
∎ Reporting day to day activities to the concerned authority
∎ To handle the customer with effective communication skills.
Additional Requirements:
∎ Age 20 to 25 years
∎ Both males and females are allowed to apply
∎
∎ Both males and females are allowed to apply.
∎ Must have 3-5 year's experience in Diagnostic or Hospital related specific job.
∎ Must have good communication skill.
∎ The flexibility of taking any kind of responsibility
Salary:
∎ Negotiable
∎ Depending on skill & competency of the candidate
Compensation & Other Benefits:
∎ Medical allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As on rules
Application Deadline: February 20, 2020
Company Information:
∎ Dhaka Eye Care Hospital
∎ Address : House-32, Rabindra Sarani, Sector-7; Uttara, Dhaka
∎ Web : www.dhakaeyecarehospital.org
Category: Customer Support/Call Centre
Read Before Apply: You may please mail or send hard copy
Source: bdjobs.com
Deadline Expired on 20th Feb 2020
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