Customer Care Officer
Job Description
Title: Customer Care Officer
Company Name: Ascent Health
Vacancy: 2
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
- At most 2 years
- The applicants should have experience in the following business area(s): Healthcare Startup
Published: 1-01-01
Application Deadline: 2026-11-01
Education:
- Bachelor/Honors
Requirements:
- At most 2 years
- The applicants should have experience in the following business area(s): Healthcare Startup
Skills Required: Communication, Customer Care, Empathetic, Healthcare, Hospitality
Additional Requirements:
- Prior experience in customer service, healthcare, or hospitality is an advantage.
- Strong communication and interpersonal skills.
- Ability to handle patients with empathy, patience, and professionalism.
- Good organizational and multitasking abilities.
- Basic computer proficiency (MS Office, data entry systems).
- Ability to work in a fast-paced environment and manage pressure effectively.
Responsibilities & Context:
Greet and assist patients in a professional and courteous manner upon arrival.
Guide patients through registration, appointment scheduling, and service processes.
Provide accurate information regarding services, procedures, pricing, and timelines.
Handle patient inquiries, concerns, and complaints promptly and effectively.
Maintain proper records of patient interactions, feedback, and service issues.
Ensure patient waiting areas are organized and comfortable at all times.
Follow up with patients when required to ensure satisfaction and service completion.
Support call center or front desk operations as needed (inbound/outbound communication).
Uphold company policies, service standards, and confidentiality of patient information.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category:
