Customer Care Executive
Job Description
Title: Customer Care Executive
Company Name: Yesbd.com Ltd.
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline, Bachelor degree in any discipline
Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s):
Customer Support through Phone, message and Counseling.
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Act as the customer's main point of contact to ensure that their queries, problems or issues are dealt with appropriately.
∎ Receive client’s calls and have to check queries like stocks, orders, complaints, feedback and questions from customers.
∎ Communicate with the Pharmacies and other vendors to inquiry about medicines & other products.
∎ Active in social sites for answering the queries
∎ Tracking all the orders from website, messenger site & from social sites.
∎ Maintain official files in proper manner.
∎ Provide quality customer service on every requirement
∎ Energetic and mindset should be providing support at any time.
∎ An ability to perform well in a fast-paced environment
∎ Handle and resolve customer complaints.
∎ Familiarity with software like Adobe Suite, Photoshop, Illustrator etc.
∎ Convince customers & feedback from clients
∎ Excellent analytical and multitasking skills
Additional Requirements:
∎ Age 18 to 30 years
∎ Both males and females are allowed to apply
∎ Excellent written communication and documentations skills
∎ Professional Phone Manner
∎ Excellent Customer Service Skills
∎ Knowledge of computer & internet
∎ Strongly Capable about spoken and written both in English and Bengali
∎ Strong interpersonal skills to deal with cross-functional team
∎ Analytical and logical mindset
∎ Customer focused
∎ Ability to work under pressure
Salary: Tk. 10000 - 15000 (Monthly)
Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: June 15, 2020
Company Information:
∎ Yesbd.com Ltd.
∎ Address : (Corporate Office) 232-234, Tejgaon I/A. Gulshan Link Road, Dhaka-1208
∎ Web : www.yesbd.com
∎ Business : Pharmaceuticals/Medicine Companies
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 15th Jun 2020
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