Customer Care Executive
Job Description
Title: Customer Care Executive
Company Name: ULTIMA Bangladesh
Vacancy: 14
Job Location: Dhaka (Mirpur)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ A-level & O-Level Students will get preference.
∎ Skills Required: Expertise on Customer Relationship Management (CRM) handling.
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s):
Call Center Management, Customer Service
∎ Freshers are also encouraged to apply.
Job Context:
∎ ULTIMA is one of the best water purification Brands in Bangladesh. We are seeking young energetic and honest candidates. Ambitious, disciplined, committed personalities and hardworking persons are highly encouraged to apply.
∎ We are looking for a Customer Service Executive (Call Center) having good verbal communication skills in Bangla and English. Receive Phone calls follow-up, Client handle & ability to convince over the phone.
∎ This job is suitable for those candidates who are good in Bangla and English communication.
∎ Roster Based Duty Morning (9:00 AM to 6:00 PM) & Evening (4:00 PM to 12:00 PM).
∎ The evening roster will perform from home.
Job Responsibilities:
∎ Provide excellent customer service over the phone, mail, Facebook, Messenger, social media, live chat, etc.
∎ Need to handle incoming calls to prospective customers relating to the Client's business.
∎ Provide product knowledge/Product Specifications to the customer over the phone, mail, Facebook Messenger, social media, live chat, etc.
∎ Suggesting to customers problems/product appearances/major complaints and providing quality feedback issues through CRM (Customer Relationship Management) system.
∎ Answer incoming calls from prospective customers and record the customer’s personal information accurately in a computer system. Gathering data on sales leads for further marketing analysis.
∎ Maintains customer records by updating Customer information.
∎ Support sales processes via phone calls, email, etc. to the customers.
∎ Identify customer’s needs, clarify information and provide solutions or alternatives
∎ Submit Customer feedback reports to the Office Day to Day.
∎ Keep records of all conversations in the database in a comprehensive way.
∎ Manage large amounts of inbound and outbound calls in a timely manner.
Additional Requirements:
∎ Age 20 to 28 years
∎ Only females are allowed to apply
∎ Mirpur / Mirpur DOHS Candidate will get preference.
∎ Have to have excellent both Bengali and English speaking Capacity.
∎ Better Knowledge about Google Sheets and Software handling & well conversant in MS Excel.
∎ Able to work Evenings or Night Shifts, (Work from Home).
∎ Duty Time: Morning (9:00 AM to 6:00 PM) & Evening (4:00 PM to 12:00 PM)
∎ The evening roster Perform work from home
Salary:
∎ Tk. 17000 (Monthly)
∎ The basic salary is 13000 & the Rest of the 4000 is based on the monthly target percentage)
After the Provision period salary will be increased as per company policy.
Compensation & Other Benefits:
∎ Provident fund
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Attractive sales incentive.
∎ Reward & Recognition based on KPI.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 Oct 2022
Company Information:
∎ 6 Oct 2022
∎ ULTIMA Bangladesh
∎ Address : House: 368, Road: 05, Avenue: 04, Mirpur DOHS, Dhaka-1216, Bangladesh.
∎ Web : www.ultima.care
∎ Business : We think about people`s health! we think about the future of Bangladesh!
ULTIMA provides the world`s most advanced water purification technology: R.O. Technology based on the spirit of "Dispensing Safe Water for Bangladesh". ULTIMA’s 1st priority is ensuring the best quality & service.
The water treatment technology of ULTIMA goes beyond the water purifier for home use to the large-scale plant business used in schools, government offices, research institutes, etc.
Category: Customer Support/Call Centre
