Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: Orange Bangladesh Ltd.

Vacancy: 8

Job Location: Dhaka

Employment Status: Contractual

Educational Requirements:
∎ Bachelor of Business Administration (BBA), Master of Business Administration (MBA)
∎ Must be Graduated from any reputed University
∎ Skills Required: Call Center

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Call Center
∎ The applicants should have experience in the following business area(s): E-commerce
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Job Responsibilities and Duties:
∎ Answer incoming calls and respond to customer's emails
∎ Management and resolve customer complaints
∎ Identify and escalate issues to supervisors
∎ Provide product and service information to customers
∎ Research required information using available resources
∎ Research, identify, and resolve customer complaints using applicable software
∎ Process orders, forms, and application
∎ Route calls to appropriate resources
∎ Document all call information according to standard operating procedures
∎ Recognize, document, and alert the management team of trends in customer calls
∎ Follow up customer calls where necessary
∎ Complete call logs and reports
∎ Other duties as assigned

Additional Requirements:
∎ Age 23 to 28 years
∎ Both males and females are allowed to apply
∎ Effective communication skills both in English & Bengali
∎ Positive service mindset with helping attitude
∎ Ability to work under pressure
∎ Basic computer literacy and knowledge in office application
∎ Should have the mind to work in shifting basis.

Salary:
∎ Tk. 10000 - 12000 (Monthly)
∎ Monthly KPI Bonus 5000 (Based on Performance)

Compensation & Other Benefits:
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 10 Jun 2021

Company Information:
∎ 31 May 2021
∎ Orange Bangladesh Ltd.
∎ Address : House# 5A, Level- 3 & 4, Road# 136/137, Gulshan-1, Dhaka-1212
∎ Web : www.orangebangladesh.co.uk
∎ Business : Service & Consultancy

Category: Customer Support/Call Centre