Job Description
Title: Customer Care Executive
Company Name: NeuraTech Limited
Vacancy: --
Location: Dhaka (Malibagh, Motijheel)
Minimum Salary: Negotiable
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service, Business-to-Business (B2B) Software and Services Startup
Published: 12 Jan 2025
Education:
∎ HSC
∎ Current Bachelor's students can also apply
∎ Current Bachelor's students can also apply
Requirements:
Additional Requirements:
∎ Response to customer requires on work correct answer the -question.
∎ Processing orders and transactions.
∎ Positive attitude and ability to work in a team environment.
∎ Handling customer complaints.
∎ Collecting and analyze customer feedback.
∎ Providing proactive customer outreach.
∎ Proficiency in using WhatsApp, email, and CRM tools
∎ Response to customer requires on work correct answer the -question.
∎ Processing orders and transactions.
∎ Positive attitude and ability to work in a team environment.
∎ Handling customer complaints.
∎ Collecting and analyze customer feedback.
∎ Providing proactive customer outreach.
∎ Proficiency in using WhatsApp, email, and CRM tools
Responsibilities & Context:
∎ Note down customer's problems/product appearances/major complaints and providing quality feedback issues through CRM (Customer Relationship Management) system.
∎ Identify customers' needs, clarify information and provide solutions and/or alternatives.
∎ Quick response to customer inquiries and requests.
∎ Communicate with customers in an informative manner, in keeping with the brand's voice and tone Respond to customer inquiries on our Facebook and social media platforms on a regular basis by English.
∎ Keep records of all conversations in the database in a comprehensive way.
∎ NeuraTech Limited
∎ A sister concern of Welcare Group
∎ Job Context
∎ Respond to customer by inquiry on our Facebook, Webchat, Hotline, email and social media platforms on a regular basis.
∎ Job Responsibilities:
∎ Note down customer's problems/product appearances/major complaints and providing quality feedback issues through CRM (Customer Relationship Management) system.
∎ Identify customers' needs, clarify information and provide solutions and/or alternatives.
∎ Quick response to customer inquiries and requests.
∎ Communicate with customers in an informative manner, in keeping with the brand's voice and tone Respond to customer inquiries on our Facebook and social media platforms on a regular basis by English.
∎ Keep records of all conversations in the database in a comprehensive way.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka (Malibagh, Motijheel)
Read Before Apply: If you are passionate about bringing ideas to life through video, we want to hear from you!
Company Information:
∎ NeuraTech Limited
Application Deadline: 11 Feb 2025
Category: Customer Support/Call Centre
