Customer Care Executive - Female

Job Description

Title: Customer Care Executive - Female

Company Name: Rokomari Mart BD

Vacancy: 10

Age: 20 to 35 years

Location: Dhaka, Dhaka (Mohammadpur)

Salary: Tk. 10000 - 14000 (Monthly)

Experience:
∎ At least 1 year

Published: 16 Jun 2025

Education:
∎ HSC
∎ HSC (Minimum) or Hon’s Running degree.
∎ HSC (Minimum) or Hon’s Running degree.

Requirements:

Additional Requirements:
∎ Age 20 to 35 years
∎ Good English-Bangla Typing speed negotiation skills are must.
∎ Ms Office Suite
∎ Having experience in Facebook & E-Commerce platforms will get a preference.
∎ A team worker who believes in team commitment.
∎ Excellent proficiency in MS Office applications must.
∎ Honest, Smart, and Energetic in any atmosphere.
∎ We are setting a mind to listen to customer inquiries properly and provide prompt resolution.
∎ Good English and Bangla Typing speed & negotiation skills are a must.
∎ Must have the willingness to learn, vast communication, problem-solving nature & leadership skills.
∎ Good English-Bangla Typing speed negotiation skills are must.
∎ Ms Office Suite
∎ Having experience in Facebook & E-Commerce platforms will get a preference.
∎ A team worker who believes in team commitment.
∎ Excellent proficiency in MS Office applications must.
∎ Honest, Smart, and Energetic in any atmosphere.
∎ We are setting a mind to listen to customer inquiries properly and provide prompt resolution.
∎ Good English and Bangla Typing speed & negotiation skills are a must.
∎ Must have the willingness to learn, vast communication, problem-solving nature & leadership skills.

Responsibilities & Context:
∎ Proficiency in managing customers over phone calls, follow-ups, and texts is mandatory.
∎ Respond to incoming messages and phone inquiries.
∎ Determine to support or assist customers after sales.
∎ Handle & Manage Logistics Calls ( Couriers & Riders)
∎ Manage Courier entries and Delivery Confirmation.
∎ Keep Track of Inventory to ensure stocks.
∎ Manage Official Facebook pages accordingly and collect leads from relevant sources.
∎ Maintain records and other documentation and up-to-date Daily and monthly sales reports.
∎ Handle & resolve customer complaints and communicate issues with the team's help.
∎ Set up a positive mind for any other tasks assigned by the management.
∎ Understand the needs of business customers.
∎ Record sales and order information or enter sales information into a computer system.
∎ Review your own sales performance, aiming to meet sales targets.
∎ Proficiency in managing customers over phone calls, follow-ups, and texts is mandatory.
∎ Respond to incoming messages and phone inquiries.
∎ Determine to support or assist customers after sales.
∎ Handle & Manage Logistics Calls ( Couriers & Riders)
∎ Manage Courier entries and Delivery Confirmation.
∎ Keep Track of Inventory to ensure stocks.
∎ Manage Official Facebook pages accordingly and collect leads from relevant sources.
∎ Maintain records and other documentation and up-to-date Daily and monthly sales reports.
∎ Handle & resolve customer complaints and communicate issues with the team's help.
∎ Set up a positive mind for any other tasks assigned by the management.
∎ Understand the needs of business customers.
∎ Record sales and order information or enter sales information into a computer system.
∎ Review your own sales performance, aiming to meet sales targets.

Skills & Expertise:

Compensation & Other Benefits:
∎ Performance-based incentives.
∎ 2 Times the Annual festival bonus (After Probation / Eligibility)
∎ Training for Skill Developments.
∎ Professional Job Environment.
∎ Government Holidays (as per company decision)
∎ Weekly holiday 1 day
∎ Performance-based incentives.
∎ 2 Times the Annual festival bonus (After Probation / Eligibility)
∎ Training for Skill Developments.
∎ Professional Job Environment.
∎ Government Holidays (as per company decision)
∎ Weekly holiday 1 day

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Dhaka, Dhaka (Mohammadpur)

Company Information:
∎ Rokomari Mart BD
∎ Flat-E1, 28/B, North Pirerbagh, 60 Feet, Mirpur, Dhaka-1216

Address::
∎ Flat-E1, 28/B, North Pirerbagh, 60 Feet, Mirpur, Dhaka-1216

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 16 Jul 2025

Category: Customer Support/Call Centre