Customer Care Executive (FEMALE)

Job Description

Title: Customer Care Executive (FEMALE)

Company Name: Primitive Fishing By Akib

Vacancy: 1

Job Location: Rajshahi, Rajshahi (Rajshahi Sadar)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Graduation from any reputed institute with a good academic track record
∎ Educational qualifications may be relaxed in the case of experienced candidates

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Customer Service, Face to Face Customer Support, Online sales
∎ The applicants should have experience in the following business area(s): Departmental store, Trading or Export/Import
∎ Freshers are also encouraged to apply.

Job Context:
∎ Primitive Fishing By Akib is looking for confident young female Customer Service Associates to provide the highest level of quality service to customers, who will be able to handle inbound-outbound calls, social media queries, and provide outstanding customer service with strong communication skill and proficiency in both English and Bangla languages.
∎ The recruitment will be made on a short-term contractual service agreement basis for 4 months which is a renewable and permanent opportunity depending on the performance.
∎ Work from the office.

Job Responsibilities:
∎ Answer queries, complaints or requests from existing and potential customers through calls and social media in both Bengali and English languages
∎ Handle online sales and follow up until delivery
∎ Provide accurate, valid and complete information using the right tools
∎ Handle customer complaints, provide appropriate solutions to build long-term customer relationships
∎ Refer unresolved customer grievances to designated persons using internal system for further investigation
∎ Ensure customer satisfaction and an enjoyable experience in a professional manner
∎ Other related tasks assigned by the management
∎ Report time to time to concerned person for complicated issues

Additional Requirements:
∎ Age at most 30 years
∎ Only females are allowed to apply
∎ Person with disability are encouraged to apply

Salary:
∎ Tk. 5000 - 6000 (Monthly)
∎ Yearly Salary Review (for permanent employees) Performance Bonus (for permanent employees) Festival Bonuses (for permanent employees)

Compensation & Other Benefits:
∎ Lunch Facilities: Partially Subsidize
∎ Yearly Salary Review (for permanent employees)

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 18 Dec 2022

Company Information:
∎ 10 Dec 2022
∎ Primitive Fishing By Akib
∎ Business : Primitive Fishing By Akib™ is the first and only fully licensed manufacturer and exporter of game fishing consumables from Bangladesh. We also have tackel shop chain in Bangladesh & India.

Category: Customer Support/Call Centre

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