Customer Care Executive (Female)

Job Description

Title: Customer Care Executive (Female)

Company Name: L-Axis IT Business Consulting Firm

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Customer Service,IT Support Service,Telecommunication Service

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Call Centre Supervision/ Management, Customer Care, Customer Support through Phone
∎ The applicants should have experience in the following business area(s): Consulting Firms
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Call center agents will be responsible to communicate with customers on a day to day basis to make sales, solve customer's problems related to sales post on a market linkage platform.
∎ Communicate customers regularly in appropriate accent
∎ Gauge sense of responsibility and achieve the daily target
∎ Manage incoming and outgoing telephone calls.
∎ Receives customer messages and deliver the same to the departments.
∎ Build sustainable relationships of trust through open and interactive communication.
∎ Handle complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution.
∎ Provide information about products and services to the customers.
∎ Manage and resolve customer queries.
∎ Call to the customer for monthly charge and make report daily basis.
∎ Keep records of customer interactions, process customer accounts and file documents.
∎ Follow communication procedures, guidelines and policies.

Additional Requirements:
∎ Age 20 to 30 years
∎ Only females are allowed to apply
∎ Must have fluent English.
∎ Must have knowledge in Technologies & decent in speaking English.

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Profit share, Over time allowance
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2

Application Deadline: August 12, 2019

Company Information:
∎ L-Axis IT & Business Consulting Firm
∎ Address : Level #2, Happy Arcade Plaza, Road #3, Dhanmondi Science Lab, Dhaka - 1205, Bangladesh.
∎ Web : https://l-axis.com
∎ Business : L-Axis IT & Business Consulting Firm

Founded in 2009
Providing complete IT solution & Consultancy on Business development around the Globe.

L-Axis has already started working on Business development of Bangladesh currently.

Category: Customer Support/Call Centre